IT Support Specialist

3 days ago

Vancouver, Canada Classic LifeCare - Vancouver, BC Full time

We are seeking a highly skilled and experienced **IT Support Specialist (NOC 22221)** to join our team. We are a leading healthcare group with multiple branches. As we continue to expand our operations, we are committed to providing top-notch technical support to our users.

**Responsibilities**: As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of our IT infrastructure for our four branches. Your responsibilities will include:

- Providing technical support to users across four branches of the Health Group.
- Offering troubleshooting expertise for hardware, software, and network issues.
- Installing, configuring, and maintaining computer systems and software.
- Setting up and managing user accounts and permissions.
- Monitoring system performance and implementing security measures.
- Collaborating with other IT team members to resolve complex issues and providing training, guidance, and support to end-users.
- Documenting technical processes and procedures.
- Completing other tasks as assigned by the IT leader.

**Requirements**:To be successful in this role, you should possess the following qualifications and skills:

- Must have university degree in information technology or computer science. Over 5 years of experience
- in similar role.
- Microsoft Operating Systems and Office 365 support.
- Familiarity with IT service management tools and someone who holds ITIL foundation preferred.
- Understanding of computer networking concepts including LAN/WAN, TCP/IP, DNS, DHCP, and VPN
- Ability to communicate technical information effectively to non-technical users
- Knowledge of firewall configurations, WAN/LAN, and security protocols

**Job Type**: Full-time

Salary: $25.00 - $30.00 per hour

**Experience**:
IT support**: 5 years (required)**

**Licence/Certification**:

- Microsoft Certificate (Teams or Azure preferred)
- PMP
- Data analysis
- MS-Power BI
- Certified Information Systems Auditor**CISA**:

- **ITIL **foundation** (preferred)**:

- CISSP
- Cisco Certified Network Associate**CCNA**

**Schedule**:

- 8-hour shift
- Monday to Friday
- Weekends as needed

**Location**: Vancouver, BC V6P 6G5
- Applicants must reliably commute or plan to relocate before starting work (required)_

Work Location: In person

Expected start date: 2024-10-30

We are committed to hiring individuals who are genuinely passionate about making a positive impact on the lives of others. We value your time and authenticity in the workplace. At Classic LifeCare, diversity and inclusion are integral to our culture, and we welcome everyone.

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