IT Av Support Technician

At Kinaxis, who we are is grounded in our common belief that people matter. Each one of us plays an important part in accomplishing our work, building our culture and making a global impact. Every day, we're empowered to work together to help our customers make fast, confident planning decisions. This is how we create a better planet - for each other, for our customers and for generations to come. Our cloud-based platform RapidResponse ensures that the products we need - everything from medicine and cars, to day-to-day items like toothpaste - make it to market and into our hands when we need them with mínimal ecological footprint. We make the world better, and you can too. **IT AV Support Technician**: As a member of our IT Services team, you will provide superior support to our customers (internal and external) to ensure they have effective use of all manner of audio-visual equipment located in global offices. **Job location**: Ottawa, Canada (It's a hybrid role and you'll be expected to work in office 2-3 days a week)**: **What you'll do**: - Interface with the HQ project's AV implementors/installers during all phases of an AV fit up as required - Validate that all meeting rooms and collaboration spaces have been set up according to design specifications - Support all AV requirements at HQ (install, maintenance and troubleshooting) - Assist with the technical production of Town Halls - Be the technical interface with any AV/production vendors with regards to Town Halls and any of our company conference/trade shows - Working with the marketing, communications and product teams, run the AV portion of high-level product demonstrations in front of prospective and existing clients - Install and configure end user software and hardware as it relates to the new IT/ AV infrastructure - Support and pro-actively maintain all AV equipment and software at HQ - Deep dive troubleshooting on any end user meeting room functionality bringing in any cross functional team members. - Provide responsive and friendly telephone, face-to-face and online support to Kinaxis end-users who are located globally. - Work from a queue of tickets logged against AV systems/services supported by Kinaxis Corporate IT, ensuring that we stay within our SLA - Ensure proper escalation occurs for unresolved issues. - Provide training and best practices to the IT Services team and to end users - Create customized training documentation when required - Asset Management to help the team maintain accurate information of IT AV assets - Occasionally interact with third party providers from a hardware warrantee perspective - Some domestic or international travel is required to support our conference and trade shows. - **A valid passport is required**: - Other duties as required **Things you should have**: - 4+ years of experience with the following as it relates to AV: - User interfaces - Experience with Video Walls (SW and HW) - Digital display software (Appspace etc.) - Digital display hardware (Brightsign etc.) - wireless presentation (Barco/click share) - Sound mixing systems (professional quality stage) - Some experience with stage lighting systems - Video and collaboration systems. (MT Teams, Teams Live or Zoom) - Knowledge of Mac OS and hardware as well as MS Windows Operating Systems (Windows 10, Windows 2012R2/16), server hardware and software, MS Office products such as O365, collaboration tools such WebEx and Teams - Some knowledge and experience in networking protocols - Ability to effectively work as a team while delivering and supporting IT AV solutions - Ability to work independently and remotely within a team environment and effectively follow direction and procedures. - Ability to prioritize effectively and work on concurrent tasks - Strong analysis and problem-solving skills - Ability to communicate effectively, verbally and in writing to a global audience - Excellent customer service skills - Self-motivated - Ability to adapt rapidly to dynamic and changing environments **Things that would definitely help**: - Certified Technology Specialist (CST) **What we have to offer**: - **Challenging Work - **We love solving highly complex problems. And as the global leaders in our industry, we never stop innovating—our work is never "done. That's because across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they're passionate about. - **Great People - **We take our work seriously, but we don't take ourselves too seriously It's in our DNA to celebrate, laugh, and have fun. We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success. - **Global Impact -** As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large. - **Diversity,