Operations Manager

**Driving the Future of Transportation**

**Our Role**:The Operations Manager will paly a key role in overseeing all aspects of daily operations. This leadership position will support and guide our Planners, Operations Response Team Members, and Driver. With a focus on collaboration and continuous improvement, the Operations Manager will help align the department with the company’s broader goals: driving profitable growth, delivering outstanding service, and embracing innovative transportation solutions.

Hours: Monday - Friday 8:00am - 5:00pm

**What You'll Do**:
**Business Management & Analysis**:

- Develop and analyze KPIs to track cost efficiency, retention, productivity, and equipment utilization.
- Drive continuous improvement through data-driven insights, innovation planning, and solution implementation.
- Proactively identify operational issues and lead effective problem-solving initiatives.

**Operational Organization**:

- Coordinate daily operations between Toronto and Montreal to align equipment and customer needs.
- Lead daily planning and follow-up with cross-shift teams to ensure execution of action plans.
- Optimize load prioritization, reduce empty miles, and support customer service strategies.
- Participate in productivity meetings to address bottlenecks and improve efficiency.
- Ensure proper planning of vacations and staff coverage for smooth operations.
- Maintain compliance with customs and security programs (ACE, ACI, C-TPAT, PIP).
- Approve external cartage and rail invoices.

**Leadership & Team Development**:

- Communicate clear department goals and follow up on progress with all shifts.
- Recruit, train, and coach staff to meet business objectives with excellence.
- Conduct staff evaluations and implement cross-training and contingency plans.
- Promote a culture of support, accountability, and continuous growth.

**Labour Relations**:

- Build strong relationships with drivers and owner-operators to foster engagement and resolve concerns.
- Participate in union meetings and conduct regular performance check-ins (30/60/90/365-day reviews).

**Budget & Financial Insight**:
**Policy & Compliance**:

- Lead by example in upholding company policies, procedures, and values across all operational levels.

**Daily Operational Excellence**:

- Ensure the success of team members by providing guidance, support, and clear expectations.
- Be available for emergency responses and customer concerns.
- Drive improvements in routing, utilization, cost-efficiency, and driver satisfaction.
- Monitor dispatch performance and workload distribution to maximize productivity.
- Reduce reliance on third-party services through smarter planning and resource use.
- Support equipment maintenance, satellite communication, and documentation accuracy.
- Partner with Sales to enhance lane profitability and customer solutions.
- Address staff and driver concerns proactively and constructively.
- Support on-time performance targets and follow up on service delays.
- Resolve customer issues promptly and ensure satisfaction.
- Conduct staff reviews, corrective actions, and training as needed.
- Step in during absences to maintain operational continuity.
- Collaborate on growth strategies and operational planning with the VP of Operations.

**_ Who you are:_**
- You are an insightful and agile individual who is aligned with promoting and demonstrating empathy in the workplace
- You are someone who has the ability to connect with people from different backgrounds and celebrate your team's wins
- You are a natural leader who thrives on knowing your work directly impacts the future of how we move
- You are adaptable and enjoy finding creative solutions to drive change

**Qualifications**
- 5 or more years of relevant transportation experience with a strong track record of overseeing large-scale projects
- 5 or more years in a supervisory role of large teams
- Demonstrated success in managing teams and complex operations
- Experience with budgeting, resource allocation, and process improvement initiatives

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