Service Technician

2 weeks ago

London, Canada Patterson Full time

**Patterson isn't just a place to work, it's a partner that cares about your success.**

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

**Job Summary**:
As a Service Technician - High Technology at Patterson Dental, you will have to perform repairs, installations and maintenance of digital radiology, CAD/CAM and computer equipment on the road or at the office. You will also troubleshoot software problems on Windows-based PCs in dental clinics.

**Major Duties**:

- Independently respond to customer calls assigned to him, determine the nature of the problem for a particular module or component.
- Determine the parts, supplies and tools needed to complete the service request.
- Repairs equipment to meet manufacturer’s specs. Performs standard system installations and tests functionality of components. Follows specific manufacturer, federal/provincial guidelines for repairs.
- Ensure that the standard response time established with the service coordinator is respected.
- Load, deliver, install, configure and train customers on the basic use and maintenance of the equipment sold.
- Provides technical support after initial installation of equipment (software & hardware).
- Use, maintain and secure test equipment and tools used to adjust, calibrate and repair equipment.
- Complete all required documentation (time sheets, service orders, Radiation Protection Bureau forms, inventory and expense reports).
- Return defective modules, assemblies or parts to head office and identify items.
- Manages vehicle inventory and re-stocks as necessary.
- Ensures proper vehicle maintenance guidelines and safe driving habits are followed.
- Stay up-to-date with new technical and practical knowledge in the field of technology.
- Perform any other tasks assigned to him.

**Job qualifications**:

- Diploma in Electronics and/or Computer Science.
- Valid driver's license and driving record.
- Excellent organizational skills and good problem-solving skills.
- Motivated worker with great team spirit and manual skills.
- 2 to 3 years of experience in TCP/IP networking.
- 2 to 3 years of field repair work experience in the dental or medical environment.
- Experience related to carpentry, electricity or electronics required.
- Strong customer service skills required.
- Excellent oral and written communication skills in English.

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