Medical Aesthetics Client Relations Specialist
1 week ago
About the Position
Your primary duty is to quickly respond to all new inquiries—within 5 minutes or less—and convert them into scheduled consultations with the doctor. You will also reconnect with older leads, reach out to former clients, greet walk-ins, and contribute to driving repeat business.
We typically receive 10-15 new leads each day, and you’ll be essential in ensuring every customer is contacted promptly, warmly, and professionally.
Key Responsibilities
- Respond to all new leads within a 5-minute window
- Schedule complimentary consultations with the doctor
- Follow up with previous leads and returning customers to encourage rebooking
- Build rapport and foster long-term customer relationships
- Welcome, greet, and support customers who visit in person
- Maintain a cheerful, engaging, and enthusiastic phone manner
- Work on-site 3 days per week, with the remaining days remote
What We’re Looking For
- Excellent phone presence—clear, friendly, warm, and energetic
- Strong urgency and quick action when new leads arrive
- Outstanding English communication skills
- High energy and personality—this role requires enthusiasm
- Background in sales, CSR, retail, reception, or appointment booking
- Willing to learn, receptive to coaching, and motivated to grow
- **Nice to Have**: Experience in medical aesthetics, med spa, or Botox services
- **Nice to Have**: Ability to speak Arabic or any Indian language
Compensation
- $20-$22 per hour base pay
- Bonus pay for consultations booked
- Full-time: 40 hours per week
Pay: $20.00-$22.00 per hour
Expected hours: 40 per week
Ability to commute/relocate:
- Windsor, ON N9J 2B3: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Do you have a clear, friendly, and professional phone voice?
- Do you have experience in appointment setting, customer service, sales, retail, or reception?
- Do you speak any additional languages besides English (Arabic, Hindi, Urdu, etc.)?
**Experience**:
- Medical Aesthetics: 2 years (preferred)
Work Location: In person
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