Customer Service Representative

2 weeks ago

Ingersoll, Canada Omega Holdings Full time

The Customer Service Representative at Hammond Air, Omega Canada Environmental Technologies will interact with the company’s customers by addressing inquiries and resolving complaints.
- **Duties/Responsibilities**:_
- Collects and enters orders for new or additional products or services.
- Monitors customer orders while working with purchasing department to ensure meeting customer requirements are met.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Performs other related duties as assigned, including occasion backup in Shipping area.
- Assists with Accounts Receivable collection.
- **Required Skills/Abilities**:_
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills (Word, Excel, Outlook) with the ability to learn new software.
- Able to multi-task and work in a high paced environment.
- Bilingual in French and English
- **Education and Experience Requirements**:_
- High school diploma or equivalent.
- 3+ years' customer service experience required.
- **Physical Requirements**:_
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 (30-50) pounds at times.

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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