Level 1 or 2 IT Service Desk Technician

2 weeks ago

Kitchener, Canada Just Fix It Inc. Full time

**JOB DESCRIPTION - LEVEL 1 & 2 POSITION, NEW IT GRADS WELCOME**

At Just Fix It, our mission is to provide the best option for technical support to all size business. We accomplish this by servicing our clients through long-term relationships and accountability.

We are looking for dynamic people with a track record of superior technical support and a solid customer service attitude that will “fit” with our customers and become a key member of both their team and ours.

Our Client Services Team has a wide range of responsibilities. From Junior Help Desk Technician to Network Administrator, they work as a team to provide excellent support for both the IT Infrastructures of our clients and our internal systems.

**REQUIRED SOFT SKILLS FOR THE TEAM**
- A solid customer service focus with experience providing support to remote users.
- Strong team ethic where team members both offer support and reach out for assistance to provide the best possible response for a client in distress.
- Ability to project a professional and positive image through excellent oral, written, and presentation skills.
- Ability both use existing documentation to resolve problems and to create clear new procedure.
- Ability to recognize trends in problems and recommend proactive changes
- Solid professional behavior that respects confidentiality and privacy.
- Ability to identify when clients can benefit from a new or different technical service.
- Ability to travel to client sites when required to respond to an onsite support and set ups or to participate in a project installing new tools and solutions.
- Must have valid driver’s license and a reliable working vehicle.

**REQUIRED HARD SKILLS FOR THE TEAM**

A level 1 technician’s skill-set includes but is not limited to the following:

- Basic software install and uninstall on a local workstation
- Basic software configuration such as Outlook
- Operating system errors such as blue screens and crashing programs
- Virus/Malware scans and clean up
- General workstation clean ups and tune ups (defrag, temp file deletion etc.)
- Processing windows and other program updates on local workstations
- Operating System Reloads and system configurations
- Hardware and peripheral installs
- Printer management and troubleshooting
- Driver updates and troubleshooting
- New system set-ups
- Basic network trouble shooting (connectivity issues in a simple environment)
- A simple environment consists of an environment with a single server and basic router
- General workstation connectivity issues
- Co-ordinate with support team for escalations of unresolved issues
- Daily maintenance routines such as log review, backup confirmation

A level 1 technician’s skill-set should also include but not be limited to the following basic server administration tasks:

- Basic AD (Active Directory) Administration
- Device Reset passwords
- Basic Exchange Administration
- Add/remove user accounts/mailboxes
- Set-up forwarding
- Experience with Office 365
- Basic Server Support
- Generating activations
- Updating non-essential software packages (logmein, java, runtimes, etc.)
- Basic software installs (labtech, adobe, server monitor, runtimes, etc.)

**Job Types**: Full-time, Part-time

**Salary**: $18.00-$24.00 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift

**Experience**:

- on phone customer service: 1 year (preferred)
- Customer support: 1 year (preferred)

Licence/Certification:

- Drivers Licences and working vehicle? (required)

  • Senior Help Desk Technician

    11 hours ago

    Kitchener, Ontario, Canada Reis Information Systems Full time

    Job TitleL3 Support Desk Technician, Senior IT Generalist (MSP)LocationKitchener, ON, HybridRole OverviewYou are a senior technician who thrives in a fast-moving service desk environment. You handle real client issues every day, not just edge cases. You respond, troubleshoot, fix, document, and move on to the next problem without losing quality.This role is...

  • IT Service Desk Admin

    2 weeks ago

    Kitchener, Canada Arctic Wolf Full time

    Ready to make an impact? Arctic Wolf seeks an IT Service Desk Admin to join our pack. Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. How fast are we growing? Well, Arctic Wolf was highly ranked in the Deloitte Fast Technology 500 for North America in both 2019 (#25) and...

  • Furniture Service Technician

    4 days ago

    Kitchener, Canada Vynew Service Inc. Full time

    **Furniture Repair Technician** **Part-time | Subcontract** **Company Overview** Vynew is a trusted furniture service company with a strong reputation in Ontario. For over 17 years, we have specialized in professional furniture inspection, assembly, repair, and cleaning services. We proudly collaborate with leading furniture retailers and insurance...

  • Help Desk Analyst

    2 weeks ago

    Kitchener, Canada Grand River Hospital Full time

    **Location**:Forty Green **Work Type**:Full Time **Shift**:Non Union Summary: - This position is the front line for the IT department and will answer and process service desk requests, support system users, ensure proper computer and communications equipment operation so that end users can accomplish Hospital related tasks. **Responsibilities**: - This...

  • Help Desk Analyst

    2 days ago

    Kitchener, Canada Grand River Hospital Full time

    At Grand River Hospital we are building a world class health care system supporting healthier lives for the communities we serve. We value people above all else and the experiences of our patients and their families, our team members, and our partners are at the very top of our agenda. Through our values of CARE; TRUST AND BE TRUSTWORTHY; COURAGE TO START,...

  • Experienced Locksmith Technician

    2 days ago

    Kitchener, Canada Cote Lock Service Full time

    **Now Hiring: Full-Time Locksmith Technician**: - Cote Lock Services Inc.| Kitchener, ON | $25-$30/hour + Benefits + Bonus Pay_ Are you a skilled locksmith ready to take your career to the next level? **Cote Lock Services Inc.**, a locally respected and growing industry leader, is looking for a **motivated, reliable full-time Locksmith Technician** to join...

  • Service Desk Analyst

    6 days ago

    Kitchener, Canada First Onsite Full time

    Are you ready to dive into the world of TECH with a splash of excitement? At First Onsite, we're not just about fixing IT glitches-we're all about bringing the fun to the service desk! If you're passionate about problem-solving and enjoy a good laugh along the way, come join our team in Kitchener, Ontario, where the excitement is always onsite! **NOTE - This...

  • Level 2 Dental Assistant

    6 days ago

    Kitchener, Canada Greenbrook Dentistry Full time

    We are looking for an experienced, mature, and personable Level 2 Harp Certified Dental Assistant who enjoys coming to work and making our patients feel welcome and comfortable. - Able to work in a fast-paced environment. - Strong organizational and multi-tasking skills; with excellent time management skills - Be familiar with IPAC protocols and...

  • Experienced Locksmith Technician

    1 week ago

    Kitchener, Ontario, Canada Cote Lock Service Full time

    Now Hiring: Full-Time Locksmith TechnicianCote Lock Services Inc.| Kitchener, ON | $25–$35/hour + Benefits + Bonus PayAre you a skilled locksmith ready to take your career to the next level? Cote Lock Services Inc., a locally respected and growing industry leader, is looking for a motivated, reliable full-time Locksmith Technician to join our team.We...

  • Service Technician

    2 weeks ago

    Kitchener, Canada Dryer Vent Wizard Full time

    Are you looking for a new career? Do you like working with your hands and helping people? Do you have an entrepreneurial spirit and want more control over your income? That’s all possible when you join Dryer Vent Wizard as a Service Technician! We train you on everything you need to know to do the work and make good money doing it! You’ll get training...