Program Support

January 22, 2025

PROGRAM SUPPORT - OPERATIONS

**(Temporary, Full Time - 35 Hours/Week)**

Internal/External Job Posting

John Howard Society of Waterloo-Wellington (JHSWW) is looking for a new team member to join our team as a Program Support. We offer an excellent work environment and competitive company benefits. As a community-based charitable organization focused on crime prevention, we offer: life skills coaching/programming; diversion and other programs and services fostering accountability and learning, repairing harm and making amends; and employment programs. We understand myriad factors contribute to crime including social and community factors. We work closely with stakeholders including other community agencies, schools, probation, police, courts, employers, and others. JHSWW is accredited by Imagine Canada. We have three priority focus areas in our current strategic plan:

- RESILIENCY
- COLLABORATION
- INCLUSION

The Program Support is a temporary full time (35 hours per week) position, filling an existing vacancy. The position works 8:30-4:30 Monday through Fridays with some flexibility. This position reports to the Director of Community & Client Services, and works out of the Cambridge office. The role primarily supports a variety of programs under Employment, Youth and Adult Diversion portfolios. Position may be required to travel to Kitchener office occasionally for additional support. A driver’s license and reliable vehicle are required for the position.

Primary Responsibilities:

- Reception: welcome and assist/direct clients/visitors in accessing appropriate staff/programs
- Answer telephones and ensure accurate communication of messages and information to appropriate staff
- Support Scheduling of appointments for programs and assist with program reminder or follow-up calls as directed including ensuring timely response
- Promote JHSWW programs and services, confirm (screen for) eligibility and book appointments accordingly
- Conduct appointment reminder calls, follow-up/check point calls with clients, employers and Income Support, as instructed by Team Lead
- Implement client feedback tools as required to meet funder and Agency expectations
- Ensure all safety procedures are followed
- Answer telephones and ensure accurate communication of messages and information to appropriate staff
- Answer inquiries regarding existing process and procedure as required
- Maintain tact and confidentiality as required
- Keep information displays up-to-date and reception area clean and tidy
- Provide assistance to management and teams leads as needed
- Assist with filing, data processing, photocopying, shredding and other office tasks
- Assist with troubleshooting in relation to office equipment (e.g. fax, photocopier)
- Assist with coordinating office equipment delivery/set up/repair and building/property maintenance/repair at the Cambridge site
- Pick up/order office supplies and other supplies for the Agency
- Maintain, monitor and replenish photocopier and general office supplies
- Set up and maintain phone extensions, voice mail and phone extension lists

The following are essential skills, abilities and requirements for this position:

- Post-secondary education in Business or Office Administration or equivalent as determined by John Howard Society of Waterloo-Wellington
- Two years’ relevant experience preferably in a social services/non-profit setting
- Attention to detail with the ability to manage multiple priorities in a fast paced and deadline driven environment
- Highly motivated and results-oriented with a proven ability to work independently and as part of a team, and maintain effective working relationships with staff, management, volunteers, suppliers/vendors, community partners, other stakeholders
- Excellent oral and written communication skills
- Current clearance from a criminal records check. Must be able to meet criminal and other offence/conviction screening criteria necessary for the Agency to maintain its contracts, insurance requirements and charitable status
- Proficiency in Microsoft Office ® including Outlook, Power Point, Excel, and Access
- Experience with client file management software is preferred
- Fluency in French would be considered an asset

Compensation: $19.68hr (at start) (+ 4% in lieu of Vacation Pay)

**Job Types**: Full-time, Fixed term contract
Contract length: 5 months

Pay: From $19.68 per hour

Expected hours: 35 per week

**Benefits**:

- Casual dress
- Company events
- Employee assistance program
- Flexible schedule
- On-site parking

Flexible language requirement:

- French not required

Ability to commute/relocate:

- Cambridge, ON N1R 3K1: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Bachelor's Degree (preferred)

Work Location: In person