General Manager

**Job Listing: General Manager - Tennis Canada**

At Sodexo Live, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.

Our experiences are unique, and so are our people. Bring your personality, your background, and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.

**Location**: We are seeking a bilingual **General Manager **for the **National Bank Open/Tennis Canada** located in **Montreal**.

**Principal Function**:
The General Manager is charged with general oversight and leadership of all food and beverage operations, superior service, and trends. They serve as the linchpin for communications, support, and resource allocation to optimize unit profitability and meet the day-to-day operating budget.

The General Manager will provide hands-on leadership to facilitate experiences that exceed guest expectations, while revenue is maximized, and expenses are effectively controlled. The General Manager's highest priorities will be to ensure that Sodexo Live's standards for quality, service, timeliness, safety, security, sanitation, and regulatory compliance are adhered to.

The General Manager will plan and prepare for this yearly event according to anticipated guest attendance and client expectations, will provide hands-on management and oversight, and will direct and support post-event activities, reconciliation, and reporting.

The General Manager will work closely with our client/partner on specifications for a successful event, while periodically travelling/supporting our other Tennis Business to stay on top up to date on trends, insights, and opportunities.

**Essential Responsibilities**:

- Oversees the procurement, production, preparation, service and sale of food and refreshments for all outlets within assigned units.
- Communicates and promotes Sodexo Live's culture and values; Provides hands-on leadership and direction for department heads and staff.
- Ensures compliance with company standards, client specifications, contractual obligations, and other legal and regulatory compliance requirements.
- Manages the financial performance of the venue through effective control of expenses and through the development, analysis and implementation of budgets, sales plans and forecasts.
- Participates in the recruitment, selection and training processes as needed for assigned unit.
- Identifies and responds to client and customer feedback and assists in escalated situations as necessary.

**Qualifications/Skills**:

- Bilingual (English and French)
- Bachelor's degree and/or appropriate combination of education and experience to support on-the-job effectiveness.
- A minimum of 5 years of previous senior leadership experience within a diverse, contract-managed food and beverage environment, to include successful management of a team and focus on exceptional client and customer service.
- Experience managing contract food & beverage with experience with a focus on concessions/retail will be considered an asset.
- Demonstrated financial acumen with past P&L responsibility of at least $5M (CAD)
- Strong working knowledge of food safety, sanitation, and general workplace safety standards with knowledge of Health Department requirements.
- Demonstrated success in interfacing with a variety of organizational functions and divisions to accomplish tasks.
- Proven ability to work effectively with all levels of staff and management; Ability to promote and participate in team environment concepts.
- Self-starter who can work independently and, on several tasks/projects simultaneously, and who can contribute to all functional areas of the business.
- Initiative in identifying and resolving problems timely and effectively.

**Other Requirements**:
**Great news **You will receive:

- Compensation package (dependent on experience) of:

- Annual Salary Range: $100,000 - $120,000
- Annual Incentive Program
- Company provided cell phone
- 100% company paid health and dental benefits (after wait period).
- Company-matched pension contributions.
- Opportunities for skills development and career progression.
- Tuition reimbursement for professional and industry related development.
- Free Employee meals provided.
- Sodexo Live is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, ancestry, place of origin, political belief, religion, marital status, family status, disability, sex, sexual orientation, gender identity or expression, age or any other applicable Provincially protected status._