Receptionist

Job Title: Receptionist

**About Centretown Citizens Ottawa Corporation (CCOC)**

CCOC is a community-based, tenant and member-directed, non-profit housing organization whose mission is to create, maintain and promote housing for low and moderate-income people. We value diversity, collaboration, inclusive and open decision-making, innovation, creativity, and sustainability.

**About this Amazing Opportunity**

The Receptionist works as a member of the overall Reception team to provide tenant service, perform front desk reception duties, support key operations for multiple departments and contribute to the good functioning of the office.

**Your Responsibilities**
- Developing and maintaining positive relationships with tenants.
- Listening and responding to tenant service requests, referring requests to appropriate staff for follow up.
- Giving out rental information, including information specific to affordable housing; providing information regarding the Registry and subsidized housing.
- Receiving rents and rent deposits and issuing receipts.
- Cutting keys, processing key payments, and managing key returns.
- Managing the booking of meeting rooms; preparing meeting room rental packages, managing key distribution, deposits, and payments.
- Listening to grievances and responding to complaints; referring inquiries to appropriate staff as needed.
- Upholding CCOC’s customer service standards for acknowledging and responding to messages in a timely manner.
- Referring service requests to appropriate staff within Facilities Management Department and working with staff to ensure follow-up, in accordance with policy and service standards.
- Facilitating communication and coordinating between staff, contractors, and tenants on an ongoing basis.
- Managing guest parking, providing support to the Rental Department in the management of parking by tenants/applicants; receiving parking payments and issuing parking refunds.
- Receiving and verifying documentation from tenants.
- Receiving bike parking agreements and maintaining accurate records of active bike parking permits.
- Recording pertinent information for reference.
- Working directly with tenants and other departments to help maintain a high quality of life and sense of community.
- Performing beginning and end of day tasks to secure the office.
- Keeping the main reception area of the office clean and tidy.
- Managing the mailout functions, courier pickup and delivery; opening and distributing mail to appropriate department daily.
- Performs such other duties as may be assigned.

**What you Bring to the Role**
- Completion of secondary school diploma or related diploma.
- A minimum of two (2) years of reception experience possibly in social housing / non-profit organizations / hospitality / medical services.
- Understanding of CCOC’s mission and commitment to upholding our Values.
- Experience working with people from diverse backgrounds and communities.
- Intermediate ability to use Microsoft Office Suite.
- Advanced verbal and written communication in English and French.
- Knowledge of Yardi Voyager is considered an asset.
- Works under occasional supervision and chooses the best approach to come to a solution.
- Able to maintain confidentiality of highly sensitive information and handle that information with discretion.

**Benefits include**
- OMERS defined benefits pension plan.
- Employee and Family Assistance Plan (EFAP).
- Generous time-off from day one.
- Group Insurance and Supplementary Medical Plan (dental/eyewear) after three (3) months of employment.

We thank all applicants for their interest in the role, however, only those selected for an interview will be contacted. If contacted for an interview, please inform us if you require accommodation.

In the spirit of the Human Rights Code, we ask that resumes do not include personal data including, but not limited to age, health, marital and family status.

**Job Types**: Full-time, Permanent

**Salary**: From $43,063.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Ottawa, ON K2P 2M8: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you authorized to work in Canada?
- How well do you manage stressful situations?

**Education**:

- Secondary School (required)

**Experience**:

- Front desk/Receptionist: 2 years (required)
- Administrative experience: 2 years (required)

**Language**:

- French (required)

Work Location: In person