Billing and Collections Manager

Have you heard of BlueCat? We’re one of those hidden gems that’s been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change readiness. BlueCat’s Intelligent NetOps is a first-to-market combination of systems of understanding and change. BlueCat enables teams to enhance agility and mitigate risks from high rates of change with a unified management lifecycle, from provisioning to proactive troubleshooting and remediation. At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion. BlueCat is searching for a **Billing and Collections Manager**. In this role, you will play a key part in leading and evolving our billing and collections function, ensuring we maintain a high standard of accuracy, efficiency, and service across the order-to-cash process. You will report into the Director, Order to Cash, and be a hands-on manager responsible for overseeing day-to-day billing operations, supporting month-end activities, leading audit prep, and managing a small team. This is a great opportunity for someone who enjoys both the details of billing and A/R, as well as mentoring and guiding others in a collaborative environment. **Responsibilities**: Manage and support a team, providing day-to-day guidance, training, and oversight. Lead customer follow-ups related to outstanding payments, partnering with sales, customer support, and legal when needed. Own A/R aging and collections reporting, proactively identifying trends and opportunities for improvement. Collaborate cross-functionally to troubleshoot billing issues and ensure a consistent customer experience. Respond to escalated customer inquiries and help maintain strong, professional relationships with clients and stakeholders. Drive process improvements to enhance billing accuracy and collection efficiency. Support audit preparation and month-end close activities related to billing and receivables. Ensure adherence to internal controls, company policies, and regulatory requirements. **We are looking for**: Post-secondary education at the Bachelor's Degree or College diploma level. 4-6 years of experience in billing, accounts receivable, and collections. Prior experience managing or mentoring others is an asset. Strong communication skills, with the ability to clearly articulate billing issues and solutions to both internal and external stakeholders. Detail-oriented with strong organizational and problem-solving skills. Comfortable working independently in a fast-paced environment. Intermediate proficiency in MS Excel, including pivot tables. Experience using NetSuite is strongly preferred; experience with Salesforce is a plus. A collaborative, team-first mindset. In addition, we offer a range of appealing perks, including: A Professional Development Budget Dedicated Wellness Days and Wellness Week A Lifestyle Spending Account An Employee Recognition Program BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.