Operations Tech 2

**Operations Technician 2 (O)**

**Summary**

Cyxtera is a global data center leader in retail colocation and interconnection services. The company operates a footprint of 61 data centers in 29 markets around the world, providing services to more than 2,300 leading enterprises, service providers, and U.S. federal government agencies. Cyxtera brings proven operational excellence, global scale, flexibility, and customer-focused innovation together to provide a comprehensive portfolio of data center and interconnection solutions.

The Operations Technician 2 (O) is responsible for providing exceptional 24x7 data center support for internal and external customers. Primary responsibilities include installations, troubleshooting, monitoring, and documentation.

**Primary Responsibilities**
- Work directly with colocation customers to isolate and troubleshoot issues as necessary.
- Responsible for the installation and troubleshooting of all copper and fiber cross connects and run bundles of cables throughout a data center.
- Layer 1 cable testing, including light testing, continuity - Transmit/Receive, DB Loss Level, head-to-head testing. Terminate and test cabling using various connectors (LC/SC, RJ45).
- Thoroughly document all work within a ticket system in support of customer requests and execution of installation tasks.
- Manage and prepare incoming and outgoing customer tape backups/rotations and offsite transfers.
- Assume monitoring role for all critical systems utilizing Building Monitoring System. Provide visibility and support to the Facilities Team.
- Follow all global policies and procedures. Effectively escalate events in a timely manner to the appropriate team.
- Perform and execute installation/de-installation projects that would include the racking and stacking, dressing cabling and labeling.
- Work efforts which requires work with ladders and various hand tools.
- Employee’s assigned work shift can vary based on site coverage requirements. Shifts include nights, weekends, and holidays. On-call and overtime will be necessary depending on workload requirements.
- Lifting of hardware equipment required up to and in excess of 50 pounds. Standing, bending and kneeling as needed to perform this task. Server lifts can be utilized where applicable.
- Perform additional/other duties as assigned such as (but not limited to): Physical Security including, monitoring and controlling access to the Data Center, cleanliness and appearance of raised floor (including physical clean-up) and shipping/receiving duties.

**Experience & Qualifications**
- College degree preferred, not required. 2+ years of operational and technical experience in an IT environment required.
- IT Certification and/or familiarity with BICSI is desired.
- 2 to 3 years’ experience with the installation, testing and terminating of copper, fiber (multi & single mode) and coaxial cable.
- Working knowledge of all OSI layers, TCP/IP model and associated protocols such as DNS.
- Highly effective at troubleshooting Layer 1-3 issues (physical, data link and network layers).
- Thorough understanding of TIA/EIA-568 and IEEE 802.3 Ethernet fundamentals.
- UNIX/Windows operating system navigation, general commands and system programs/processes knowledge and experience.
- Security clearance via Government or other agency background check may be required for customer support.
- Excellent communication and organizational skills are required.
- Strong team player.
- Cyxtera is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status._

**Experience**: Required
- 2 year(s): operational and technical experience in an IT environment