Manager, Workforce Management and Capacity Planning

**Job Summary**

As a Workforce Management and Capacity Planning Manager, you will work to develop and manage Work Force planning activities within Transformation and Enterprise Operations, including capacity management, workforce planning and analytics. You will empower business partners with information and actionable insights, drive continuous improvement, and support our operational strategy. You empower business partners with Data Driven insights to drive operational efficiencies.

**What is the opportunity?**

As a Workforce Management and Capacity Planning Manager, you will work to develop and manage Work Force planning activities within Transformation and Enterprise Operations, including capacity management, workforce planning and analytics. You will empower business partners with information and actionable insights, drive continuous improvement, and support our operational strategy. You empower business partners with Data Driven insights to drive operational efficiencies.

**What will you do?**
- Coordinate with various teams within TEO (Finance Shared Services, Cash Services, Payments and Trade Operations).
- Work to develop and implement robust data sourcing, integration of data, reporting, and analytics capabilities, leveraging enterprise capabilities and technology where appropriate.
- Conduct analyses and synthesize findings in order to identify improvement opportunities and help teams reach decisions
- Develop and improve management reporting capabilities at all levels in TEO
- Coordinate workforce needs across pillars within TEO
- Support TEO goals (People/Efficiency/Resiliency) and track progress against targets
- Enable process enhancements and automation by integrating data capabilities within business operations
- Coordinate Workforce planning activities across Payment and Trade Operations to effectively support dynamic resourcing initiatives
- Develop Predictive analytic principals within our capacity planning framework.

**What do you need to succeed?**

**Must-have**
- Strong strategic thinker with outstanding capability for problem solving
- A storyteller through Data.
- Knowledge and experience with analytical tools, databases and visualization tools (e.g. SAS, SQL, Python, Teradata, Hadoop, Tableau)
- Exceptional analytical skills with strong attention to detail
- Excellent communication and presentation skills; ability to work collaboratively in a cross-functional environment
- Ability to handle fast paced and high risk situations in a dynamic environment.

**Nice-to-have**
- Experience with statistical techniques
- Education or experience in data analytics, computer programing or equivalent.
- Experience with Payments and Trade Finance

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services

**Job Skills**

Business Objectives, Business Processes, Capacity Management, Capacity Planning, Process Changes, Workforce Management (WFM)

**Additional Job Details**

**Address**:
180 WELLINGTON ST W:TORONTO

**City**:
TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
TECHNOLOGY AND OPERATIONS

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2025-05-13

**Application Deadline**:
2025-05-23

**I**nclusion** and Equal Opportunity Employment**

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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