Resident Services Specialist

1 week ago

Ottawa, Canada Hazelview Properties Services Inc. Full time

This role will be based at 165 Chapel Street, Ottawa, ON
**WHO YOU ARE**

We look for individuals who share a passion for excellence in what they do and are genuinely driven to provide above and beyond service. They provide a personalized and extraordinary experience to our residents and prospects while working with a team that is built on mutual respect, collaboration, and exceptional service standards.

If you a customer service Star with a genuine desire to create an outstanding & lasting resident experience, and you have a natural ability to establish trusting relationships, then we invite you to explore a career with Hazelview
**WHAT DO YOU NEED TO BE SUCCESSFUL?**
- 3-5 years’ experience working in a professional customer service/hospitality focused environment.
- Demonstrate a high degree of integrity, diplomacy, discretion and confidentiality.
- A lust for thinking outside of the box in providing an exceptional resident experience.
- Someone that thrives in a fast-paced environment.
- Ability to be flexible and adaptable, with a desire to learn about and grow within a new industry.
- Passion for working with and collaborating with a team.
- Strong computer skills.
- Ability to work flexible work hours, including evenings and weekends.
**WHAT WILL YOU DO?**

**WHAT DO WE OFFER?**

A Total Rewards package (including but not limited to):

- Annual base salary
- Paid vacation
- Health & dental benefits package
- Access to employee assistance programs and mental health resources
- Bonus eligibility
- Employee recognition programs
- Learning and growth opportunities
- Additional paid time off
- Uniform provided
**ABOUT THE COMPANY**
**At Hazelview Properties we believe that apartments**
**are more than bricks and mortar - they are an experience.**

Hazelview Properties is proud to introduce the next chapter of rental living - Story of Home.

Our story spans 20 years, 6 provinces, and 25 cities. Success looks different for everyone but for us, it’s in the happiness of our residents and the stories they develop while calling a Hazelview Property home. Story residents are free to focus on how the next page of life will unfold with the peace of mind that comes with living in a professionally managed building. Believing it takes great people to create great places, we’re committed to forging long-term relationships, and working as a team to bring out the best in ourselves and those around us - the strength of our communities, our remarkable residents and team members and the diverse stories they have to tell. We’re driven by passionate people with great ideas, and our team is our greatest asset.

**Vision**: “We create value for people and places”.

Our Core Values:

- Trust
- Ambition
- Collaboration
- Ownership Mindset
- Having Fun
- Hazelview Property Services Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in the recruitment process, please let us know. We will accommodate your needs as required under applicable legislation. Information related to accommodation requirements will be addressed confidentially._

**Skills**:
Required
- Problem Solving Skills
- Multi-tasking Skills
- Communication Skills
- Customer Service Skills
**Behaviors**:
Required
- Team Player: Works well as a member of a group

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