Current jobs related to IT Operations - London - EMCO Corporation

Company Description

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

**Job Description**:
As a member of the IT Infrastructure and Operations Team, the IT Systems Administrator is responsible for managing, maintaining and monitoring Emco’s technology infrastructure networks, systems and services including network equipment, on-premises servers, virtual machines and cloud systems. In addition, the IT Systems Administrator will be responsible for upholding IT operations best practices. The IT Systems Administrator will contribute to IT operations continual improvement efforts focused on maturing operational standards and best practices for Emco.

**Key Responsibilities**
- Work with Emco’s IT Systems, IT Security and IT Project Delivery teams to deploy, secure, maintain, monitor and support IT infrastructure and services both on premise and in cloud
- Manage Windows and Linux servers and virtual machines in a high availability environment
- Perform enhancements, changes and upgrades to ITSM ticketing system environments
- Enhance performance, scalability, reliability and resiliency of Emco IT infrastructure and services
- Provide ongoing reporting and recommendations to management related to availability, reliability, resiliency, performance and capacity of on-premises and cloud services
- Support Emco’s cybersecurity stance by implementing, managing and maintaining appropriate technical controls
- Handle ticket escalations from Tier I and Tier II Service Desk Analysts
- Perform research with vendors and external technical resources for analysis and resolution of complex technical problems
- Complete root cause and problem analysis to find permanent and effective solutions, while recommending infrastructure improvement
- Participate in IT change management and execute proposed changes

**Qualifications**:
**Education and Experience**
- Post-secondary degree in computer science or equivalent
- Minimum of seven (7) years’ experience in a complex environment supporting hundreds of remote sites and thousands of end-users
- Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE), VMware (VCP) and Cisco Certified Network Associate certification(s) an asset
- Azure and/or AWS Certified Solutions Architect and/or Administration certifications an asset
- ITIL service management certifications are an asset

**Technical**
- Implementing, monitoring, managing and troubleshooting Windows Server platforms
- Implementing, monitoring, managing and troubleshooting VMware vSphere and Microsoft Hyper-V platforms
- Implementing, monitoring, managing and troubleshooting networking equipment
- Implementing, monitoring, managing and troubleshooting ITSM Ticketing System
- Implementing, managing and troubleshooting Windows desktops
- Strong knowledge in Active Directory, ADFS, ADCS, DC Promo, GPO, RDS, VDi
- Administration and troubleshooting of Azure, AWS and Office365 cloud services
- Experience in migrating on-premises systems to Azure and AWS cloud
- Strong knowledge of networking/distributed computing environment concepts
- Adept in DHCP, DNS, VLANs, VPNs, and other network fundamentals
- Direct experience with monitoring tools like MS Operations Manager, Nagios and Zabbix
- Ability to script common operational activities in PowerShell, Bash, Perl or Python
- Experience with backup solutions and system(s) and disaster recovery
- Knowledge of hardware including RAID, clustering and out of band management

**Other Skills**
- Exceptional customer service orientation
- Sound verbal and written communication skills
- Excellent listening skills
- Building and maintaining positive relationships
- Solution-oriented focusing on driving issues to timely and satisfactory resolution
- Demonstrated root cause and problem analysis abilities focused on improving operatio