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Casino Host
2 weeks ago
Overview:
A structured Casino Host role is critical to the success of the River Cree Resort & Casino. The primary purpose of the Casino Host is to create a professional friendly relationship with casino patrons, specifically regular high limit players and to be responsible for creating and planning events for customers.
Reporting to the Director of Player Development, the Casino Host will be responsible for developing professional relationships with players. They will work with customers to determine how to create an even better experience for the guest. He/she will offer patrons information regarding house and AGLC rules.
**Responsibilities**:
- Implement Superior Customer Service on a daily basis
- Understands over and above customer service
- Experience in creating memorable wow experiences
- Excels in the Resorts Circle of Service Program
- Solves Customer Complaints on a daily basis
- Creates databases with information on regular players.
- Help plan and host casino parties and events.
- Assist in bridging both casino rules & AGLC T&Cs with players so that their time at River Cree will be an enjoyable experience
- Works with appropriate management to become knowledgeable on new changes to policy, procedure, or AGLC guidelines.
- To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
- All other duties as assigned
Qualifications:
- Minimum 5 years experience in delivering quality guest service (Guest Service/Customer Service manager, Customer Service Representative).
- Understands all the Casino Gaming Rules
- Understands Casino Operations (Food and Beverage, Table Games, Slots, Poker)
- Has an understanding of the AGLC gaming guidelines.
- Experience in Supervisory or Management role.
- Interpersonal Skills
- The ability to work with a large number of customers and associates on a daily basis.
- Professionalism
- As a representative of the casino the Casino Host must act in a professional manner at all times.
- Communication (Multilingual) - The Casino Host must have good overall communication skills in English (verbal, written, spoken), but also would be an asset to be able to communicate in other languages such as Cantonese, Mandarin, and Vietnamese.
The Schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.
**WE OFFER**
- ** **A competitive wage and excellent benefits.
- Shuttle service from West Edmonton location.
- All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
- An opportunity to work within a progressive, exciting team environment.
- An opportunity to work with a skilled Management team.
