IT Technician
1 week ago
**About us**
Cloud Systems is a small business in TECHNOLOGY_INFORMATION in Langley, BC. We are nimble and fun, and our goal is to improve efficiency for our customers by leveraging the power of the cloud.
Our work environment includes:
- Lively atmosphere
- Company perks
**Job Summary**
Located in downtown Langley, Cloud Systems works with their clientele to remove their complicated and expensive hardware and move it to the cloud.
We are in an exciting and rapidly growing field right now and are currently hiring for a Technical Support Representative.
There may be occasional site work so reliable transportation is an asset but not a must.
If you have a passion for technology and helping others, we would love to hear from you
**Responsibilities and Duties**
**Responsibilities**:
*Ticket each issue with proper documentation and notes.
*Follow proper escalation procedure for issues.
*Troubleshoot all issues that occur.
*Run reports as they come due
*Assist customers in-person when necessary
**Qualifications and Skills**
**Requirements**:
*Troubleshooting/Logical thinking skills.
*Ability to follow company guidelines.
*Able to adapt to new situations.
*Technical Diploma OR relevant experience (helpdesk/technical support experience)
*Experience with Windows 10/11 Server 2016/19 and newer, iOS, Android, Office products such as Office365
*Work under pressure and at times high call volume.
*Detail-orientated *Multi-task
*Able to speak and write English fluently
*knowledge of wired and wireless networks
*Knowledge of virtual networks
** Most importantly we are looking for someone who has great phone manners and is fun to work with
**Job Type**: Part-time
Part-time hours: 32 per week
**Salary**: $20.00-$30.00 per hour
**Benefits**:
- Company events
- Flexible schedule
- Work from home
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Licence/Certification:
- Driving Licence (required)
Work Location: Hybrid remote in Langley, BC
