Data Analytics and Insights Manager

**Work Environment**: Hybrid; primarily work from home along with once a month team collaboration days at our National Service Centre (2101 Hadwen Road, Mississauga);
**Salary Range**: $85,000 - 90,000 with bonus potential

**DUTIES AND RESPONSIBILITIES**
- Translating business needs into analytics/reporting requirements to support decisions and workflows with required information;
- Plan and execute data analysis leading to actionable insights for internal stakeholders;
- Prepare high-impact data visualizations and PowerPoint presentations to communicate key findings with actionable insights to key business leaders;
- Drive and champion data fluency throughout the organization through the creation of standardized metrics, intuitive dashboards, and compelling business insights;
- Lead team member(s) to translate complex analytical tasks into actionable insights and easily consumable outputs;
- Synthesize complex data analyses and communicate clearly and effectively to stakeholders across the organization;
- Craft compelling dashboards and visualizations to “tell the story” of the business;
- Define and manage processes needed to achieve operational excellence for the team;
- Leading the development and building of frameworks and processes to analyze unstructured data as well as data from traditional sources;
- Identify opportunities to improve processes and strategies with technology solutions;
- Improve, automate, and simplify existing reporting, and ensure it is clearly communicated to stakeholders in business context;
- Identify, analyze, and interpret trends or patterns in data sets. Preparing reports that effectively communicate trends and patterns;
- Acquire data from primary or secondary data sources and maintain databases/data systems;
- Identify, analyze, and interpret trends or patterns in complex data sets that could be helpful for the business;
- Derive actionable insights from data sets;
- Interpret data, formulate reports, and make recommendations;
- Reviewing and analyzing data from multiple sources and communicating results and recommendations;
- Data mining and validating data integrity;
- Develop and manage a detailed project schedule and work plan;
- Working knowledge with concepts like customer lifecycle management and customer lifetime value;
- Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress;
- Support the Director of Customer Experience and Insights with larger analytics projects and ad-hoc requests;
- Adhere to Bayshore Policies and Procedures;
- Maintain confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.

Job Qualification
- 5+ years of demonstrated success and experience in relevant field - Data Analysis, quantitative analysis;
- Ability to parse data that can drive actionable insights and decisions;
- A self-starter with a curious nature and passion for data; you “think outside the box” and “around the corner” with fierce attention to detail;
- Ability to thrive and adapt in a fast-paced, high-growth, and rapidly changing environment;
- Proficiency with BI visualization tool;
- Ability to interpret large amounts of data and to multi-task;
- Excellent knowledge of statistical packages, databases, and business research tools acumen;
- Familiarity with CRM programs;
- Working knowledge of data warehousing, modelling, and mining;
- Proven ability to solve problems creatively;
- Project Management skills and exceptional organizational skills. Ability to command many details simultaneously;
- Experience seeing projects through the full life cycle;
- Strong interpersonal skills and extremely resourceful;
- Proven ability to complete projects according to outlined scope, budget, and timeline;
- Ability to take initiative, manage multiple priorities in a fast-paced environment; work collaboratively with cross-functional teams; and ensure high quality deliverables;
- Working knowledge of PowerBI and Microsoft Excel for data analysis;
- Demonstrated prioritization ability, solution oriented and resilient with the ability to adapt and work well under pressure;
- Excellent oral and written communication skills.