Student Services Assistant

**Back to search results**- **Student Services Assistant - Bilingual (English/French) We provide the training**:

- **Job ID**:

- 236463
- **Posting status**:

- Open
- **Organization**:

- Ministry of Colleges, Universities, Research Excellence and Security
- **Division**:

- Student Financial Assistance Branch
- **City**:

- Thunder Bay
- **Position(s) language**:

- Bilingual English/French
- **Job term**:

- 1 Temporary seasonal recurring contract up to 10 months
- **Job code**:

- 08OAD - Office Administration 08
- **Salary**:

- $26.92 - $31.31 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
- **Step into a role where your impact makes all the difference in a student's journey**:
**We provide an 8-week training program to help you be successful in this role.**- **About the job**: In this role you will acquire knowledge through **supported training** on student financial assistance programs, policies and procedures, relating to loans, grants, bursaries/awards, and scholarships. **Come and make a difference**, help students access vital financial aid, ensuring they can pursue their education and achieve their dreams

**Interested in learning about**student services** and this role?**

Join our information session on Thursday, December 4 at 12 PM to learn about the position, the ministry, and the branch. Please register. Attendance is optional and will not influence the screening and selection process.

**What you bring to the team**:

- **
Mandatory**:

- You must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hire.

** Customer focus skills**: You can:

- provide optimum service, explain information and meet customer needs resulting in a positive experience
- interact tactfully and courteously with the students, parents, staff, MPPs, and financial aid representatives- ** Thinking skills**: You can:

- provide information and assistance on student loans, bursaries, grants, and scholarships- ** Team collaboration skills**: You can:

- work well with colleagues in a team environment
- assist in training new or temporary staff and sharing skills and knowledge with members of the unit- ** Computer skills**: You are proficient with:

- Microsoft Office, database programs, and can calculate manually and navigate online computer software programs- **How we support diversity, inclusion and accessibility**: We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's _Human Rights Code_ and the _Accessibility for Ontarians with Disabilities Act, 2005._ We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy-
- **What we offer**: In this bilingual seasonal role, you will be compensated, in addition to your salary as follows:

- 4.6% of gross pay in lieu of statutory holidays
- 5.75% of gross pay in lieu of vacation
- supplementary Health and Hospital (SH&H) Plan (which includes vision care and hearing aid benefits), Dental Plan, and Basic Life Insurance Plan.
- accrual of attendance credits at the rate of 1.25 days per calendar month of full attendance to be used in the event that an employee is unable to attend to work for reason of illness or injury
- you may, at your expense, participate in the OPSEU Pension PlanThe OPS also offers:

- an Employee and Family Assistance Program, which provides confidential counseling services
- inclusive counselling services, which provides confidential mental health support from professionals belonging to diverse communities- **Additional information**:

- Monday, December 15, 2025 11:59 pm EST
- **Position details**:

- 1 Bilingual English/French Temporary - Seasonal, duration up to 10 months, 189 Red River Rd, Thunder Bay, North Region- **Compensation group**:

- Ontario Public Service Employees Union
- **Work hours**:

- Schedule 3.7
- **Category**:

- Administrative and Support Services
- **Posted on**:

- Monday, November 24, 2025
- **Note**:

- This ad is also available in French.
- C-TU-236463/25- **How to apply**:

- Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, T