Hospitality Associate

**Hospitality Associate**

Job Posting

Fort Edmonton Management Company (FEMCo), the organization that operates Fort Edmonton Park, is looking for a savvy Hospitality Associate. It’s an exciting time at Fort Edmonton Park as work on the strategy to become the premier cultural tourism attraction in Western Canada continues, and the attraction opens for another season following $165M in enhancements.

The Hospitality Associate position is two-fold. Hospitality Associates represent the Fort Edmonton Park team at private events by supervising and trouble-shooting throughout the event. They work closely with the Sales Team, they are on-hand to help the event coordinator manage the on-site logistics. Associates are also responsible for daily operation of the Hotel Selkirk including functions like check-in/out of guests, room cleaning, general cleaning and other hotel functions. The Hospitality Associate must possess a positive and upbeat attitude with a desire to deliver outstanding customer service to our guests. Must be able to multitask, be detail oriented and able to problem solve.

The Hospitality Associate will be responsible for greeting guests, responding to guest inquiries, providing directions, assisting with hotel functions. The Hospitality Associate must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Other duties include but are not limited to, setting venues, product and equipment delivery, cash handling, bar service, room cleaning and assisting with guest tours onsite. The Hospitality Associate must have the ability to multitask, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.

**Responsibilities**:

- As a customer facing worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions;
- Provide a high level of service within all areas of the Hospitality Department including Private Events and Boutique Hotel. This will include contact with clients during events, triaging requests, providing directions and liaising with other on-site departments;
- Working closely with the Sales Department to execute event logistics as provided on the Banquet Event Order (BEO) and Floorplans;
- Manage and resolve all guest inquiries in a professional and courteous manner;
- Assist with Private Event setup and teardown; liaising communications throughout the event;
- Coordinate maintenance work with Hospitality Management and Operations Department;
- Assist with hotel functions, including but limited to: front desk and/or night clerk responsibilities,

housekeeping of hotel rooms, custodial duties, snow removal, assisting with luggage transportation, and greeting guests;
- Operate and reconcile point of sale systems efficiently and accurately for hotel check ins;
- Observe and report any unusual occurrences and/or security issues to the Hospitality Management and/or Supervisor(s);
- Work in partnership with other Fort Edmonton Park departments to quickly and efficiently resolve guest and/or employee concerns;
Consistently practice guest and associate safety, upholding FEMCo's health and safety policies; Maintain confidentiality of proprietary information including guest privacy and security;
- Develop and promote a deep understanding of Fort Edmonton Park, it’s programs and services;
Qualifications:

- High School Diploma, G.E.D. or equivalent;
- Proserve preferred;
- First Aid preferred;
- Minimum 1 year of experience in a customer service role preferred;
- Well organized and able to multi task priorities;
- Passion for providing excellent customer service;
- Strong verbal communication and conflict resolution skills;
- Able to respond quickly in a dynamic and changing environment;
- Ability to work independently and as part of a team.

Other Details:

- Open availability for shifts including evenings, weekends, overnights and holidays is required;
- Alternate or extended shift hours and/or overtime may be required for this position on an occasional basis, primarily during the Park’s operational summer season
- Must arrange own transportation as the Park often operates outside of regular public transit hours;
- Primarily an office and indoor position with occasional outdoor work, in all weather conditions with frequent walking, standing; moderate climbing up and down stairs and walking across distances between buildings; bending, crouching, pushing and pulling with occasional lifting at or below waist height up to 15lbs;
- May be exposed to chemicals, smells, elements, noise, temperature etc.;
- Exposure to or in contact with common allergens such as but not limited to hay, straw, fur, pollen, dust, peanuts/nuts, bee/wasp stings while on site;
- Required to wear a uniform and/or clothing within Hospitality Guidelines including closed toed shoes;
- Photography and Information Release Form required in accordance wi