Customer Success Manager

2 days ago

Halifax, Canada Essential HR Full time

**The Company**:
Our client is Canada’s next generation event management platform offering event organizers a mobile-first, all-in-one solution for event ticketing, access control, cashless payments, and guest engagement. Our client is the backbone platform for some of the world’s largest festivals and events including Comic-Con, Boots and Hearts, Sommo Festival, NASCAR Canada, and mo

**The Role**:
We’re looking for a strategic, detail-oriented **Customer Success Manager**who’s passionate about live events and the technology that powers them. In this role, you’ll be the bridge between our clients, their guests, and their product — leading onboarding, delivering training, managing guest support, solving problems, and shaping processes that scale. You’ll work cross-functionally to ensure every client and end-user has a seamless, supported experience from implementation to event day and beyond. If you thrive in fast-paced environments, love building systems from the ground up, and are equally comfortable supporting clients, guests, and collaborating internally, we’d love to meet you.

**Responsibilities**:

- Serve as a product expert for clients, internal teams, and stakeholders
- Develop and maintain client and guest-facing resources including documentation, onboarding materials, and tutorial videos
- Support clients on-site at events as front-of-house lead, acting as both a strategic partner and operational problem-solver
- Build and deliver engaging live video training sessions for clients, guests, and internal users
- Implement and manage support systems (e.g., ticketing platforms, help centers, chatbots), and improve support workflows for scale and quality
- Monitor and analyze support metrics, producing actionable insights and reports for leadership
- Build and maintain ticketed events for clients
- Partner with the product team to translate user feedback into features, fixes, and roadmap priorities
- Help scale internal operations and processes to support a growing client base across all stages of the customer lifecycle

**Qualifications**:

- 5 years in customer success, support, or account management
- 3+ years in live events, with ticketing and box office experience strongly preferred
- Familiarity with tools like Zendesk, HubSpot, or similar; experience with automation, knowledge bases, and chatbot systems
- Strong written and verbal communication skills with the ability to explain technical solutions in human terms
- Ability to develop and deliver tailored presentations and training sessions to a variety of stakeholders
- Experience with basic photo/video editing tools to support training and help resources
- Strong organizational skills and a love for structure and process
- Critical thinker and self-starter with a proven ability to take initiative, learn, and adapt quickly
- Resourceful, persistent, and proactive—comfortable juggling multiple priorities in a fast-paced, ever-changing environment
- Team-oriented and collaborative, with a strong sense of ownership and follow-through
- Willingness to travel and work on-site at live events
- A good human—positive, curious, humble, and driven to grow

**Accommodations**

If you need accommodations during the selection process, let us know and we’ll work with you.

  • Customer Success Manager

    2 weeks ago

    Halifax, Canada ResMed Inc Full time

    Customer Success Manager page is loaded## Customer Success Managerlocations: CA Canada (ResMed Halifax - Remote)posted on: Posted Todayjob requisition id: JR\_047941***Expression of Interest****Please note we plan to hire for this role in the near future. Any applications to this job posting are to express interest in possible future openings (no...

  • Customer Success Manager

    2 weeks ago

    Halifax, Canada ResMed Inc Full time

    Customer Success Manager page is loaded## Customer Success Managerlocations: CA Canada (ResMed Halifax - Remote)posted on: Posted Todayjob requisition id: JR/_047941***Expression of Interest****Please note we plan to hire for this role in the near future. Any applications to this job posting are to express interest in possible future openings (no...

  • Customer Success Manager

    2 weeks ago

    Halifax, Canada ResMed Inc Full time

    Customer Success Manager page is loaded## Customer Success Managerlocations: CA Canada (ResMed Halifax - Remote)posted on: Posted Todayjob requisition id: JR\_ ***Expression of Interest****Please note we plan to hire for this role in the near future. Any applications to this job posting are to express interest in possible future openings (no current role is...

  • Customer Success Manager

    2 weeks ago

    Halifax, Canada Resmed Full time

    Expression of Interest: Please note we plan to hire for this role in the near future. Any applications to this job posting are to express interest in possible future openings (no current role is open). Due to this being an expression of interest, there may be a delay in hearing back from our recruiting team. Customer Success Managers drive an elevated level...

  • Customer Success Manager

    2 weeks ago

    Halifax, Canada Resmed Full time

    Expression of Interest: Please note we plan to hire for this role in the near future. Any applications to this job posting are to express interest in possible future openings (no current role is open). Due to this being an expression of interest, there may be a delay in hearing back from our recruiting team.Customer Success Managers drive an elevated level...

  • Customer Success Manager

    5 hours ago

    Halifax, Canada MGIS Full time

    We are transforming how cybersecurity risk is managed by offering a unified platform that empowers organizations to proactively address threats across their digital environments. Our technology consolidates security data, prioritizes vulnerabilities, and orchestrates remediation, helping clients enhance their security posture and make informed risk...

  • Customer Success Manager

    2 days ago

    Halifax, Canada LifeRaft Full time

    As a Customer Success Manager, you'll spearhead the cultivation of strong client relationships at LifeRaft. You'll ensure seamless product implementation and ongoing usage, collaborating with clients to meet their goals, identify growth opportunities, and overcome obstacles. Managing a key client portfolio, you'll drive adoption, retention, and satisfaction...

  • Customer Success Manager

    3 days ago

    Halifax, Canada Bulletproof Solutions Full time

    **Who We Are**: Headquartered in Atlantic Canada with offices across the United States and around the world, Bulletproof has decades of experience in IT, security, and compliance. The company’s footprint now includes users on six continents trusting Bulletproof to address their technology challenges and strengthen their security posture. Driven by...

  • Customer Success Manager

    2 weeks ago

    Halifax, Canada ResMed Full time

    Employer Industry: Healthcare Technology Why consider this job opportunity Opportunity for career advancement and growth within the organization Collaborative work environment focused on customer satisfaction Chance to work with innovative healthcare technology solutions Engage with a diverse range of enterprise software customers A culture that encourages...

  • Customer Success Manager

    2 weeks ago

    Halifax, Canada ResMed Full time

    Employer Industry: Healthcare TechnologyWhy consider this job opportunityOpportunity for career advancement and growth within the organizationCollaborative work environment focused on customer satisfactionChance to work with innovative healthcare technology solutionsEngage with a diverse range of enterprise software customersA culture that encourages...