Front Desk Guest Experience

2 weeks ago

Toronto, Canada Marriott International, Inc Full time

**Additional Information** Overnight

**Job Number** 22162338

**Job Category** Rooms & Guest Services Operations

**Location** Marriott Downtown at CF Toronto Eaton Centre, 525 Bay Street, Toronto, ONT, Canada

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**JOB SUMMARY**

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

**Marriott Hotels**, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

**JW Marriott **is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment.

  • Guest Experience Specialist

    1 week ago

    Toronto, Canada Sandman Hotel Group Full time

    A renowned hotel group in Toronto is seeking a Guest Service Agent to be the face of the hotel and deliver exceptional customer service. You will check guests in and out, manage inquiries, and ensure a welcoming atmosphere. The ideal candidate should have a two-year apprenticeship in front desk operations, excellent customer relations skills, and the ability...

  • Guest Experience Leader – Hospitality

    4 days ago

    Toronto, Canada The Ritz-Carlton Full time

    A luxury hotel brand in Toronto is seeking a Guest Services Manager to oversee daily front desk operations and ensure exceptional service. This role requires strong leadership and communication skills, a high school diploma, and experience in hospitality. Responsibilities include managing staff, resolving customer issues, and upholding service standards....

  • Guest Experience Leader – Hospitality

    6 days ago

    Toronto, Canada The Ritz-Carlton Full time

    A luxury hotel brand in Toronto is seeking a Guest Services Manager to oversee daily front desk operations and ensure exceptional service. This role requires strong leadership and communication skills, a high school diploma, and experience in hospitality. Responsibilities include managing staff, resolving customer issues, and upholding service standards....

  • Front Desk Guide — Elevate Guest Experience

    5 days ago

    Toronto, Canada 1 Hotels Full time

    A leading hospitality organization in Toronto seeks a Front Office Guide to provide exceptional guest services and ensure seamless front desk operations. Responsibilities include managing guest check-ins, delivering personalized recommendations, and maintaining accurate cash handling. Ideal candidates will possess a high school diploma and related guest...

  • Luxury Front Desk Agent: Elevate Guest Experience

    3 weeks ago

    Toronto, Canada Hotel X Toronto Full time

    A luxury hotel located in Toronto is seeking a Front Desk Associate to efficiently manage guest arrivals and departures. This role includes welcoming guests, processing payments, and addressing guest inquiries promptly. Candidates should have a minimum of one year of relevant experience and possess excellent communication skills. We offer competitive...

  • Front Desk Agent – Multilingual Guest Experience

    3 days ago

    Toronto, Canada Club Med Full time

    A renowned resort company is seeking a Front Desk Agent to provide exceptional customer service and manage guest arrivals and departures. The ideal candidate is sociable, helpful, and multilingual, able to connect with diverse guests. Responsibilities include onboarding guests, facilitating their stay, and working in collaboration with resort staff. This...

  • Night Audit

    1 week ago

    Toronto, Canada Hyatt Hotels Corporation Full time

    A leading hospitality organization in Toronto is seeking a Night Auditor to oversee overnight operations and support the Front Office team. This role includes auditing guest accounts, balancing charges, and ensuring compliance with hotel policies. The ideal candidate will have 2-5 years of experience in a front desk role, proficiency in hospitality software,...

  • Night Audit

    1 week ago

    Toronto, Canada Hyatt Hotels Corporation Full time

    A leading hospitality organization in Toronto is seeking a Night Auditor to oversee overnight operations and support the Front Office team. This role includes auditing guest accounts, balancing charges, and ensuring compliance with hotel policies. The ideal candidate will have 2-5 years of experience in a front desk role, proficiency in hospitality software,...

  • Front Desk

    5 days ago

    Toronto, Canada CEM Resorts Full time

    We are seeking a friendly, organized, and customer-service-oriented Front Desk/Guest Services Associate to join our team at the resort. The Front Desk/Guest Services Associate will be the face of the resort and play a crucial role in ensuring our guests have a memorable and enjoyable experience. **Responsibilities**: - Greet guests upon arrival and check...

  • Front Desk Manager

    2 weeks ago

    Toronto, Canada AIRE Ancient Baths Full time

    **The Opportunity**: At AIRE Ancient Baths, we create exceptional experiences where tradition, innovation, and service excellence meet. What truly brings this experience to life is our people. At AIRE, we are proud to foster an inclusive, collaborative, and human-centered culture, driven by excellence in every detail, creativity through diversity, and a...