Service Appointment Coordinator

2 weeks ago

Thornhill, Canada Thornhill Hyundai Full time

**PAG Direct is looking for a Service Appointment Coordinator to join our growing team at Thornhill Hyundai**

The Service Appointment Coordinator team plays a critical role in growing the business at PAG Direct.

We are looking for enthusiastic, driven, and passionate individuals to join a fast-paced, high performing team to join our growing Business Development Center.
Come join our team of automotive specialists

**Perks**:

- Competitive wage and competitive bonus structure; contingent on experience
- Competitive benefits plan; eligible after 3 months
- Employee Assistance Program
- Learning opportunities to help you grow and support your professional development
- Opportunity for growth within the organization
- Proactive and knowledgeable management
- Generous employee discounts

**Expectations**:

- Coordination of customers appointments to fit both the needs of the customers as well as the needs of the dealership.
- Data Management - Accurately review and enter all customers’ appointments, inquiries and/or concerns into the dealership’s software ecosystem.
- Create and maintain relationships with customers to increase revenues for the services and parts departments.
- Pre-sale of certain dealership services in which additional compensation will be provided.
- Hitting goals and objectives as set by Management Team.
- Strong communicate skills and be receptive to new ideas.
- Being a team player and working well with others to achieve objectives.
- Contribute ideas to our product development or processes.
- Dependability not only to the team, but to our customers.
- Flexibility in working hours.
- Positive attitude and highly energetic with the eagerness to push the normal.

**Experience**:

- 1-2 years of service experience with a proven track record - show us what you’ve accomplished
- At least 2 years’ experience in either an outbound call centre, telemarketing, or working with software and/or digital solutions
- Experience working in automotive industry, specifically service and parts processes, systems & internal operations is an asset
- Ability to prioritize and quickly respond to customer requests
- Excellent and persuasive communication skills, both oral and written
- Timely follow-through, consistency and a getting things done attitude
- Farsi, Hindu, Cantonese/Mandarin, Russian would be an asset
- Strong computer literacy skills

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Call center: 1 year (preferred)

Work Location: In person

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