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Cpfr Analyst
2 weeks ago
**Position Title**:CPFR Analyst
**Position Type**: Regular - Full-Time
**Position Location**: Toronto HQ
**Grade**: Grade 04
**Requisition ID**: 35804
**About the role**
Reporting to the North American Collaborative Planning, Forecast and Replenishment (CPFR) Manager, the CPFR Analyst will have the critical responsibility to support customer satisfaction initiatives while transforming and elevating our collaborative Ways of Working across the North American region.
As a key resource within the Customer Experience SC team, the primary responsibility of the role is to support a Customer Centric approach by taking a holistic review of the McCain client relationship and provide specific insights on required business process improvements. The role will support both the Customer Excellence and Sales Teams initiatives and foster joint business planning initiatives following “Best in Class” industry practices. Specific focus and analysis will be directed to Service Level Failures root cause, Internal vs External forecast comparisons, Customer replenishment and Operator / Store Product Availability insights and Non-Compliance punitive fees evidence.
This individual will actively collaborate with our Sales, Customer Service, E2E Network Operations, Supply Chain Excellence teams.
**ESSENTIAL DUTIES & RESPONSIBILITIES**:
- Operational Excellence: Support strategies to enhance operational efficiency in key areas such as Order Fulfillment, Customer Self Service, Operational Alignment & Execution and Cost to Serve.
- Analyze sell-in and sell-out forecasting trends and align future demand to meet the trends and current market conditions.
- Execute value-added services to drive competitive advantage and improved effectiveness.
- Gain insight into the Customer's operations and understand their needs.
- Identify, gather, and interpret relevant data, assisting with root cause analysis and problem resolution to meet inventory and in-stock targets.
- As part of the collaborative forecast process investigate demand variation and identify action plans to correct and present to Customer.
- Liaise with Sales and Marketing to gather data and generate demand plan for execution of promotional activity.
- CPFR Continuous Improvement: Drive continuous improvement initiatives that support improved planning, forecast and replenishment collaboration with key strategic customers.
- Proactively identify and prioritize customer specific opportunities for improvement and create action plans to support corrective measures and process optimization while eliminating non-value activities.
- Monitor and report KPI customer specific scorecards. Provide observations of performance and present actionable insights for management and customers.
- Develop dashboards and reporting that highlights where initiatives are performing relative to targets and suggest opportunities for improvement based on analysis.
- Develop new procedures and protocols as needed to support process improvements and customer collaboration efforts.
- Engage with Cross functional teams supporting Supply Chain process improvement projects.
- Successfully demonstrate the management of multiple requests and projects at one time, while meeting key stakeholder timelines and expectations.
- Future Focused:
- Provide analytics and reporting to define opportunities to support customer specific Supply Chain consistency and reliability efforts. The focus will be on Customer Supply Chain priorities, Order Management compliance and OTIF.
- Refine a more efficient exception management process to meet and exceed all KPI's and Service Level Agreements.
- Works well within planning organization. Provide progress and improvement feedback to deliver scalable and sustainable efficiencies.
- Provide analytical support for projects, new processes, and proposals.
**KEY QUALIFICATION & EXPERIENCES**:
- Experience: 5+ years of progressive experience in Supply Chain with Food and/or related CPG industry exposure. Detailed understanding of order to cash processes.
- Proven track record of driving operational excellence and achieving results.
- Communication Skills: Strong verbal and written communication skills, with the ability to articulate complex concepts and strategies clearly.
- Analytical Skills: Strong analytical and problem-solving skills, with the ability to use data-driven insights to make informed decisions and drive improvements. Experienced and highly competent with using Power BI and Excel.
- Demonstrated ability to develop and implement strategic initiatives that drive operational efficiency and customer satisfaction.
- Excellent interpersonal and relationship-building skills, with the ability to collaborate effectively across different functions and levels of the organization.
- Strong SAP competencies include exposure to transactional research and error resolution.
- Highly proficient in Microsoft Office Suite Software Programs, Power BI and BluJay TMS.
- Education: Bachelor’s De
