IT Support Technician

2 weeks ago

Markham, Canada CES Transformers Full time

**Job Title: IT Support Technician**

**About The Job**

The IT Service Desk Technician's role is to ensure proper equipment and software operation such that end users can accomplish their daily business tasks. This role is ideal for a motivated individual with foundational technical skills who enjoys solving problems and providing excellent support to end users.

**What you will be doing**:

- Provide first-level support for hardware, software, and account access issues for on-site and remote employees.
- Deploy and manage endpoint devices using Microsoft lntune under guidance.
- Monitor and manage IT support tickets, escalating complex issues when needed.
- Identify and learn appropriate software and hardware items used and supported by the organization.
- Clearly document all pertinent end-user identification information, problem details, troubleshooting steps and final resolution.
- Access software updates, drivers, knowledge bases, and frequently asked question resources to aid in problem resolution.

**Qualifications**:

- Education: Associate degree in Information Technology or equivalent experience (Bachelor's degree is a plus).
- 3+ years of experience in a similar role first-level systems support in a corporate environment.
- Experience with desktop and server operating systems, including but not limited to Microsoft Windows 10, 11, Windows Server 2019, 2022, Android, iOS and MacOS.
- Multi-task and manage a variety of diverse (and sometimes conflicting) requests, priorities and activities
- CompTIA A+ and ITIL Foundation certification preferred.
- Comfortable handling IT equipment and lifting up to 20 lbs.
- Multi-task and manage a variety of diverse (and sometimes

**Why join us?**
- CES is a very well-established company (35+ years in business).
- We are growing and expanding
- Participate in our continued investment into our facility, equipment, and operations teams.
- Developing innovation partnerships.
- Engage with people who make a difference.
- Friendly and engaging work environment.
- Collaborate on exciting projects to develop innovative solutions.

**What do we offer you?**
- Competitive wages and benefits.
- Amazing team.
- Flexible work environment.
- Long-term career development
- An opportunity to make a difference.

CES is an equal opportunity employer and is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, CES will make accommodations available to applicants with disabilities upon request during the recruitment process. We wish to thank all applicants, however, please be advised that only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$52,000.00 per year

**Benefits**:

- Casual dress
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Work from home

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- IT support: 3 years (required)
- Manufacturing: 3 years (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: In person

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