Manager

Unique Restaurant Group is looking for leaders to join their teams. Lots of opportunity within the Hamilton and Burlington areas. URG offers development and succession plans for further development for our expanding hospitality group. We offer great compensation for a great work life balance

The manager is responsible for overall operations of the restaurant while on shift, knowing all the regulars’ names and local business’ around the restaurant and creating marketing strategies. They will become the ‘publican’ of the location becoming a big part of the neighbourhood, ensuring we have fresh product on hand and service is always above guest expectations.

They contribute and coordinate the planning, organizing, training and leadership necessary to achieve stated objectives in sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness and sanitation.

The manager plays a crucial role in our philosophy of ‘Taking care of our employees, to allow them to take care of our guests’

Ø Pub is opened/closed on time and ready for business as per the set operating hours.

Ø Abide by all AGCO regulations of pouring & serving alcohol.

Ø Ensure the restaurant is complying with employment standards, human rights, health and safety, pest control, alcohol handling and WHMIS.

Ø Consistency - Service, Food & Atmosphere, all three are extremely important and must be consistently kept to standards to guarantee return of guests.

Ø All products are consistently prepared and served according to the pubs recipes, portioning, cooking and plating standards.

Ø Ensure inventory of all products with a ‘never 86’ attitude

Ø Ensure guest satisfaction. All guests feel welcome and are given responsive, friendly and

Ø courteous service at all times.

Ø Respond to complaints and take any and all appropriate action to turn dissatisfied guests into return guests.

Ø Daily reconciliation of sales and cash. Control cash and other receipts by following cash handling procedures

Ø Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.

Ø Keep constant communication between yourself, and your team. (KM, Managers & staff) Daily updates with information to successfully eliminate any communication errors, and to share positive communication (i.e. features, specials, new products, promotions.)

Ø Work with all staff to perform at their best, providing mentoring and coaching with positive feedback. Nip all ‘issues’ in the bud, talk to staff and explain the ‘why’

Ø Fill in where needed and or find coverage, General Manager must be able to work all roles to ensure guest experience is not affected in case of a scheduling conflict

Ø Understand & implement all policies, procedures, standards, specifications, guidelines and training programs.

Ø Identify and evaluate competitors

Ø Ensure the safety and security of employees and guests

Ø Collaborates with owners and other GMs to improve overall URG business

Ø Arrange for and oversee maintenance repairs

Ø Community engagement and involvement

Ø Understand completely all policies, procedures, standards, specifications, guidelines and training programs. Creating a good working environment, with an ‘open door’ policy to all staff

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 35-40 per week

**Salary**: $20.00-$24.00 per hour

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekend availability

Ability to commute/relocate:

- Hamilton, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 2 years (preferred)

Licence/Certification:

- Smart Serve (preferred)