Area Manager

We are seeking an Area Manager to join our growing operations team in Ottawa. The Area Manager oversees several facilities that may include one or more business units, within a defined geographic area. The individual will report to the Operations Manager and will be responsible for the coordination and day to day management of all functions (staffing, equipment, overall operations) to ensure maximum profitability from each parking facility, while maintaining a business relationship with each site’s property manager/owner.

**WHY WORK FOR INDIGO PARK CANADA?**
- We believe in personal and professional development, which is why we take training seriously
- We are dedicated to investing the means and time to better develop our employees so that our team will meet and exceed client expectations.
- We believe in recognizing and rewarding excellent performance

**Responsibilities**:
**Administration**:

- Manage the parking locations under his/her responsibility
- Ensure that the needs of each client are met promptly, and with a high degree of accuracy
- Manage all internal/external policies for each location
- Manage all service contracts related to each parking location, under his/her responsibility
- Assist Senior Management with the annual budgets for each parking location
- Attend client meetings
- Prepare purchase orders and approve invoices for each parking location
- Conduct regular, rate surveys to ensure each location remains competitive
- Manage all personal injury, and damage claims for each parking location

**Operations**:

- Establish, and maintain proper operational procedures for each location
- Analyze each operation with a focus on improving service and efficiency
- Coordinate with Supervisors daily, to ensure smooth operation of each rental
- Assist Operations Manager and General Manager to maximize total revenue for each location
- Establish and maintain proper staffing levels for each rental
- Conduct regular, on-site training of staff, to ensure all internal / external policies are being adhered to (uniform, lot conditions, customer service, etc.)
- Coordinate with Supervisors for regular lot audits
- Assist with account receivable (A / R) functions when required
- Review and submit Supervisor weekly planner and weekly operations meeting
- Participate in bi-weekly Management meeting

**Human Resources**:

- Manage and supervise the daily activities of the Supervisors
- Ensure that hiring policies are followed for each employee
- Ensure that all terminations have the approval of General Manager
- Conduct annual performance reviews of Supervisors, and semi-annual reviews of field staff
- Conduct interviews on regular basis, for current and future staffing requirements
- Take disciplinary measures when and where required, with staff
- Approve and submit all payroll for field staff

**What Are We Looking For?**
- A minimum of 2 years operational and management experience
- Proven customer & customer relations experience
- Excellent Oral and Written Communication skills
- Strong business and operational acumen
- Excellent interpersonal skills
- Ability to learn on the job
- The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request in the relationship to the materials or processes process._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekend availability

**Experience**:

- Management: 2 years (required)

Licence/Certification:

- Class G license (required)