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Customer Care Associate
2 weeks ago
**Join Our Team at Southland Trailers**
Founded 45 years ago, Southland Trailers has grown from a small operation to one of Canada’s largest trailer manufacturers, with over 500 team members. Our approach is simple: people first, processes second, and products third. This philosophy drives everything we do and is the foundation of our success.
At Southland Trailers, we are committed to hard work, open communication, a positive attitude, calculated risk-taking, continuous improvements, and leading with humility and respect for every individual. We understand that these values set us apart from the competition and allow us to build trailers that meet the evolving needs of our customers.
With a commitment to LEAN manufacturing and cutting-edge technology, we deliver high-quality, reliable trailers. Our close-knit, collaborative environment empowers our team to innovate and continuously improve.
If you're looking for a place where you can make a real impact and grow with a company that values its people, Southland Trailers is the place for you
**About the Role**
We’re looking for a **Customer Care Associate** to join our team and manage customer orders with a focus on delivering excellent service. In this role, you’ll be the go-to person for dealers, providing prompt and accurate order management support. You’ll work in a fast-paced environment where multi-tasking and attention to detail are key. If you’re an organized, proactive individual with a passion for customer service, this could be the perfect fit for you
**What You’ll Do**
- Build rapport with dealers: Develop and maintain strong relationships by providing exceptional customer care over the phone, ensuring quick and accurate order fulfillment.
- Manage multiple priorities: Handle multiple tasks at once, ensuring that orders are processed efficiently and in a timely manner.
- Own your responsibilities: Take full ownership of your work, ensuring that customer requests and orders are managed from start to finish.
- Work closely with your team: Collaborate with the team to ensure seamless order management and customer satisfaction.
- Navigate a dynamic work environment: Work effectively in a fluid, evolving system, managing tasks with mínimal supervision.
- Data entry and accuracy: Perform accurate data entry while managing customer orders, maintaining attention to detail to avoid errors.
- Provide top-notch communication: Maintain clear and professional communication with dealers and internal teams, both verbally and in writing.
**What We’re Looking For**
- Post-secondary education (university or college) or continuous education that shows a desire to learn and grow
- 3+ years in a professional role, ideally with experience in customer-facing order management or relationship management
- Ability to build rapport and trust with dealers, delivering on their requests quickly and accurately
- Thrives in a fast-paced environment and is comfortable managing multiple tasks at once
- Strong ownership of assigned responsibilities and an ability to work independently with little to no supervision
- Detail-oriented with accurate data entry and strong organizational skills
- Stellar verbal and written communication skills to ensure clear and effective interactions with dealers and team members
**Bonus Points For**:
- Some mechanical knowledge (trailers, vehicles, etc.) to enhance your understanding of our products and support our customers better
**Why You’ll Love Working Here?**
- **Competitive Salary** with regular performance reviews to ensure you’re always recognized for your hard work.
- **Career Growth**: Access to great training and development opportunities that support your career journey.
- **Work-Life Balance**: Enjoy a compress**e**d 4-day workweek and long weekends every weekend
- **Social Fun**: Be part of our monthly Social Club—think wing nights, hockey games, family events, BBQs, bowling, and much more
- **Generous Benefits**: A comprehensive benefits package for you and your family, because we care about your well-being.
- **RRSP Matching** to help you build a strong financial future.
- **Delicious Perks**: Access to our in-house cafeteria, serving fresh, hot breakfast, lunch, and snacks daily
- **Living Wage Employer**: Proud to be a certified Living Wage Employer and recognized by HRDC as one of the Best Places to Work 2024 & 2025
**How to Apply**
We thank all applicants for their interest in joining Southland Trailers; however, only those selected for an interview will be contacted.
**Job Types**: Full-time, Permanent
Pay: $60,000.00-$80,000.00 per year
Additional pay:
- Bonus pay
**Benefits**:
- Company events
- Dental care
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
