Relationship Manager

7 days ago

Lethbridge, Canada Canada Homestay International Full time

Full-time vacant permanent position - fully remote.

**Who We Are**

The Canada Homestay Network Society is a family-run, non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 25 years.

Be part of something that matters Join a team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families.

**About the Relationship Manager position**

CHN is currently seeking a **Relationship Manager** located in Lethbridge, AB. As a **Relationship Manager** you have strong relationship-building skills and can problem-solve issues as they arise. A day might see you welcoming new students to their new community, talking to the student’s school or host family about academic or social issues, and discussing Homestay responsibilities with one of our Canadian hosts. As an integral member of our Operations Team, you’ll be using your strong communication and judgment skills daily, to help build and grow our Homestay network.
- This is a permanent full-time (30 to 40 hrs per week) vacant position in the Lethbridge, AB region. It is a hybrid role with an hourly wage between $21.00-$23.00. _

**Key Responsibilities**
- Monitor and manage relationships between internal and external stakeholders
- Support homestay hosts, natural parents, and students in interpreting cultural practices and differences
- Plan and deliver in-person training to hosts as well as in-person orientations for hosts and new students
- Communicate and maintain accurate records
- Build a supportive local community of host families
- Support student and host family relationships throughout their program in a variety of ways
- Respond to crisis situations in a prompt and caring manner and refer cases to health professionals where appropriate
- Assume custodianship for the local region/community students under the age of 18 as required (up to 100 km)
- Travel amongst the local community and surrounding areas
- At least two years of homestay or related work experience
- One-year Community College Certificate or Diploma
- International experience including hosting students or travelling abroad (preferred)
- Ability to plan events and comfortability with public speaking
- Great judgement and decision-making skills while exercising a high degree of confidentiality
- Ability to work in a fast-paced environment with a potential of high-stress situations
- Exceptional Customer Service skills and experience
- Ability to confidently communicate in English; _its ideal to speak a second language_
- Superior organizational skills and ability to hold yourself accountable while working independently
- Strong ability to develop and maintain relationships with both colleagues and clients

**How to apply**

**Job Types**: Full-time, Permanent

Pay: $21.00-$23.00 per hour

Expected hours: 30 - 40 per week

Work Location: Hybrid remote in Lethbridge, AB T1J 0P6

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