Hotel Support Coordinator

6 days ago

London, Canada EventConnect Full time

**ABOUT EVENTCONNECT**

At EventConnect, we’ve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.

EventConnect's head office is located in downtown London, Ontario Our workspace is open, fun, and filled with productive energy. We value teamwork, integrity, innovation, intuitiveness, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.

**EVENTCONNECT OFFERS**
- Competitive salary and benefits
- A casual but energetic work environment made for today’s workers
- Performance-driven culture
- Growth opportunities IT equipment provided
- **ABOUT THE ROLE**

At EventConnect, our clients are the focus of our teams every day. Our Hotel Partners play a key role in the success of creating an excellent experience for our partners and their travelling teams. As a Hotel Support Coordinator, you will work to contribute to this success by supporting the Hotel Procurement Team in confirming reservations with assigned hotels, ensuring all booking details are accurate, and documenting communications for accountability.

**RESPONSIBILITIES**
- Contact assigned hotels to confirm reservations, ensuring all booking details (confirmation numbers, guest names, room types, and dates) are accurate.
- Document and track all confirmation communications for accuracy and accountability.
- Address reservation discrepancies promptly by liaising with the hotel to resolve issues effectively.
- Communicate any unresolved issues to the appropriate team members or management for escalation.
- Collaborate with internal teams to share hotel confirmation updates to ensure smooth check-ins.
- Foster positive relationships with hotel partners through professional communication and follow-up.
- Identify patterns in hotel compliance issues and recommend solutions to improve the reservation process.
- Potential for supporting Hotel Coordinators with other administrative duties, including assisting with oversells and responding to hotel inquiries in the Hotel Coordinator inbox.
- Assist our Hotel Procurement Team in following up with outstanding contracts and proposals
- Assist with various tasks that may include data entry, event validation, and onboarding new hotel partners

**QUALIFICATIONS**
- Previous experience managing and optimizing CRM systems
- Excellent verbal communication skills to convey information over the phone
- Ability to multitask and be agile in a fast-paced environment
- Knowledge of the hotel industry and brand standards
- Accepts and welcomes new challenges
- Accountable for being a team member and contributing to goals
- Strong problem-solving skills and ability to collaborate with others
- Organized approach to completing your work

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