Technical Service Representative

2 weeks ago

Riverview, Canada Customer Engineering Services (CES) -cesservice Full time

**Technical Service Representative - New Brunswick, Canada**

**About Us**:
Coast to Coast (CTC) is a leading provider of technical services, specializing in product installation, preventive maintenance, and on-site repair. We support a variety of commercial technologies, including production copiers, kiosks, and printers. As a fast-growing company, we are seeking a **Technical Service Representative** with field service experience to join our team in the province of **New Brunswick**.

**Position Overview**:
As a **Technical Service Representative,** you’ll be responsible for servicing and maintaining commercial and industrial printers in retail and business environments. This field-based role requires hands-on technical expertise, a proactive approach to service delivery, and a commitment to customer satisfaction.

**Key Responsibilities**:

- Perform preventive maintenance and repairs on commercial and office printers.
- Troubleshoot equipment issues and follow standardized service procedures.
- Install upgrades and modifications to optimize equipment performance.
- Deliver informal on-site training to customers on basic equipment use
- Maintain accurate service records and manage local parts inventory
- Provide timely responses to service calls, including emergency or weekend work as needed
- Build and maintain strong relationships with customers within your assigned territory.

**Requirements**:
**Job Requirements**:

- Technical experience in commercial and office printers
- Field service experience, including daily travel and occasional overnight stays.
- Strong troubleshooting and diagnostic skills
- Excellent communication and customer service skills.
- Ability to lift to 50 lbs and work independently.
- Valid driver's license with a clean driving record (Motor Vehicle Report required).
- Associate’s degree in a technical field or equivalent electro-mechanical training preferred.

**Benefits**:
**What We Offer**:

- Competitive salary based on experience
- Company vehicle and expense reimbursement
- Benefits package
- Career advancement opportunities in a growing organization.

**CTC is an equal opportunity employer**. We value diversity and are committed to creating an inclusive environment for all employees.

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