Advisor, Quality and Improvement

7 days ago

MontSaintHilaire, Canada BBA Full time

Working for BBA means being part of a team of talented people who have the passion to succeed and the drive to excel in order to provide first-class service to clients.

Recognized for its extensive field experience and cutting-edge expertise, BBA has been delivering a comprehensive range of consulting engineering services for 40 years, from studies and design to commissioning and operational support. Our firm is supported by a network of offices across Canada to carry out mandates at the local, national and international levels.

BBA provides a stimulating and friendly working atmosphere. We focus on building teams with complementary talents and provide employees with a work environment conducive to developing their skills.

BBA is a Canada's Best Employer recipient from Kincentric and is part of the prestigious Platinum Club of the Best Managed Companies, which unites companies that have held onto their title for over six consecutive years. For BBA, making the list speaks to the rigour of our practices and our unique approach to employee and client relations.

To find out more about BBA, follow us on LinkedIn and connect with our talent acquisition specialists.

**Type of position**: Regular

**An overview of your future role at BBA**

Client satisfaction management
- Manage and improve the client satisfaction survey process
- Speak with clients to better understand their needs and meet their expectations
- Suggest and implement new ways of getting feedback from clients

Quality system data management
- Constantly monitor the quality, integrity and accuracy of master data under the department’s responsibility
- Analyze trends associated with quality measurement indicators and present conclusions, recommended actions and suggested follow-ups
- Draft the monthly report with the Quality team

Continuous improvement
- Guide project teams in analyzing root causes and corrective actions associated with quality issues (problem-solving)
- Plan, coordinate and facilitate various improvement activities
- Actively promote quality and continuous improvement within the firm
- Actively support the organization in its growth, expansion and transformation

**Do your qualities and values match our corporate culture?**
- Results-driven
- Thirst to learn and excel
- Inspirational leadership
- Willingness to work together while having fun
- Ability to see beyond established standards
- Rigour and ethical

**Overview of certifications and job requirements**
- Bachelor’s degree in industrial engineering, or any other relevant field
- From three to five years of relevant experience
- Knowledge of quality management concepts, tools and methods
- Knowledge of main continuous improvement tools
- Proficient in English and French, both spoken and written
- Strong knowledge of MS Office (Excel, PowerPoint, Word, Visio) and Power BI
- Available for short-term travel to other BBA offices
- Asset: Lean Six Sigma certification (Green or Black Belt)

**At BBA, you get many benefits**
- Interesting growth opportunities to match your ambitions
- Participation in innovation projects
- A collaborative team that shares its ideas and knowledge
- Custom training and development plans
- Access to a leadership program
- Growing business with many opportunities

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