Manager, Transitions and Integrations

**Who We Are**

**SUMMARY**

The Manager, Transitions & Integrations plays a critical role in both client service delivery and technology program execution. This position is responsible for leading the end-to-end transition process for new client accounts, ensuring services are effectively planned, mobilized, and operationalized in close collaboration with operational leaders and support teams. In parallel, the role is responsible for program managing the organization’s technology development initiatives—tracking each project from business case and requirements through to development, implementation, and performance measurement. Success in this role depends on strong collaboration skills, working closely with business stakeholders, IT teams, and other key contributors to ensure alignment, transparency, and accountability. The manager also ensures proper governance over project documentation, approvals, and financials, including monitoring actual and forecasted spend against approved budgets. Strong program management capabilities and a focus on delivering results are essential to support both operational readiness and strategic technology outcomes.

**KEY DUTIES & RESPONSIBILITIES**

**Technology Program Management**
- Lead and program manage the organization’s technology development initiatives from concept through implementation, ensuring alignment with strategic business objectives.
- Oversee the project intake, triage, and approvals process—ensuring all new requests are properly assessed, prioritized, and aligned with business needs, resource capacity, and strategic goals.
- Partner with the Director, Transitions to provide regular updates to the Senior Leadership Team on overall program status, risks, and performance.
- Support program planning activities including resource forecasting, financial planning, and prioritization across active and upcoming initiatives.
- Develop and manage integrated program plans including scope, schedules, resource assignments, budgets, and risk mitigation strategies.
- Coordinate interdependent project workstreams to ensure seamless delivery and integration across teams.
- Track program financials, including actuals and forecasts, ensuring alignment with approved budgets and documenting variances.
- Establish clear reporting mechanisms to communicate progress, outcomes, and key risks to executive sponsors and stakeholders.Drive continuous improvement across development projects, identifying opportunities to enhance delivery efficiency, reduce costs, and improve overall program effectiveness.

**Project Management**
- Plan and manage individual project lifecycles, ensuring defined objectives, timelines, budgets, and KPIs are met.
- Monitor and manage the project’s critical path, identifying high-risk items and escalating issues promptly to ensure timely resolution.
- Collaborate with functional leads and project stakeholders to define scope, manage deliverables, and maintain momentum.
- Maintain all project documentation including charters, plans, RAID logs, change requests, steering committee updates, and project closure reports.
- Facilitate governance meetings such as status updates and Executive Steering Committees, ensuring timely decision-making and alignment.
- Identify and resolve project risks and issues, escalating where necessary for resolution or leadership support.
- Work closely with Finance to track monthly spend, manage budget changes, and align with financial controls.
- Maintain an organized document repository to support program transparency, compliance, and audit readiness.
- Prepare and deliver presentations to executive stakeholders with clear status updates, decisions, and recommendations.Manage change requests that may impact project scope, budget, or timeline, ensuring appropriate assessment, approvals, and documentation.

**Transitions and Migrations**
- Lead end-to-end planning and execution of service transitions for new clients, from onboarding through early operational stabilization.
- Coordinate with operations, IT, HR, finance, and other departments to ensure readiness for service commencement.
- Develop transition plans and budgets, incorporating resource requirements and timing into broader program financials and pro formas.
- Support business development by articulating the transition approach, timeline, and value during proposal stages.
- Ensure alignment between client expectations, contractual requirements, and internal delivery capabilities during the transition period.
- Monitor performance of early-life operations and facilitate resolution of issues to ensure a smooth handover to steady-state service delivery.
- Drive continuous improvement of the transitions playbook, tools, and standard processes to enhance efficiency, consistency, and overall transition quality across client engagements.

**KNOWLEDGE & SKILLS**
- Bilingual (French/English) preferred
- Post-secondary education in Business, Project Management, Information Technolo