Guest Experience Manager

**Why The Latest Scoop (TLS)**

Founded in 2004, TLS is a Vancouver-based female owned company. We are a lifestyle concept store with a curated a unique mix of product: fashion, furniture, home decor, accessories, footwear, stationery, and gift. Our stores are beautiful, textural, layered, and dimensional, and represent a truly unique lifestyle shopping experience. With a cult following and ever-increasing popularity, we continue to expand and open new stores across Canada.

**Guest Experience Manger (GEM) Who are you?**

A likeminded individual with a VIBRANT COLORFUL PERSONALITY You love to come to work and smile and laugh and have a good time. Your glass is always half full and you are not stopped by the mountain in your path. You genuinely love connecting with people and are not shy to strike a conversation or strike a pose You love fashion and have a true passion for making people love themselves and embrace their individuality Guest Experience Manager's work closely as a team to drive the common goal of maximizing sales by creating world-class experiences for our guests and team members.

**Our Culture**

Our sales culture lives through our Purpose of bringing Joy to our guests, Core Values and Guiding Principles. Our industry recognized Scoop Academy, offered to all our employees, will give you the tools to deliver the guest experience that has come to be expected. We reward you for having an amazing time creating experiences that our guests will remember and continue to come back for

**You’ll make a serious impact through TLS “Values”**

**GIVE A SH*T - PUTTING PASSION INTO YOUR LIFE AND WORK TO DRIVE RESULTS**
- Drive Key Performance Indicators (KPI) results for your Store through performance productivity and by mentoring peers.
- Drives exceptional and memorable Guest Experiences.
- Achieves consistency and cohesive brand image by living our values and driving our principals.
- Details matter in retail and holds a high regard for this.
- Takes meticulous care of TLS merchandise.

**GO TEAM SCOOP - WE WORK AS A TEAM IN ALL OUR TASKS**
- You are apart of “TEAM SCOOP” this means you support your teammates and do your best to help others learn.
- Feedback is necessary to support the growth and development of a team. Don’t shy away from it.
- Be open minded and approach all tasks with a can-do attitude.
- Mentor and coordinate peers on the sales floor.
- Follows VM and Product Guidelines with care and within an expected timeline.

**BE GENUINE - COMMUNICATION IS ESSENTIAL IN HUMAN CONNECTION**
- Feedback oriented and encourages constructive feedback to support self development and that of peers.
- Be Genuine in all you do and enhance the experience touchpoints for TLS Customers. We want our clients to be amazed by your genuine and honest approach to styling them.
- Commit to creating TLS company culture within the store and inspiring other team members to do the same.

**EMBRACE INDIVIDUALITY - WE ARE NOT COOKIE- CUTTER ANYTHING**
- Nail the delicate balance between sales and service.
- Foster a culture dedicated to delivering world-class guest experiences.
- Ensure that the store environment is inspiring, and our product is easily accessible.
- Champion the operational systems that allow our stores to function effectively.

**RADIATE ENERGY - WE TAKE ON TASKS WITH ENTHUSIASM AND INTENT**
- Be YOU It is in the fun that makes it all meaningful for you and your team.
- Dress as if you are going to a fashion show and do it again tomorrow.
- You are enthused by your customer’s experience and when your store(s) doors open your intent is to create amazing customer experiences.

**Guiding Principals**
- We believe that exceptional leadership drives exceptional results.
- We believe that a company based on customer loyalty is a successful one.
- We will promote the financial success of each store as well as the company.
- Create a welcoming environment where our team can achieve both personal and career goals.
- We will show honesty, care and integrity to everyone who interacts with our company.
- We will ensure all our policies are ethical and fair to our team and customers.

**Requirements**:

- **VIBRANT COLORFUL PERSONALITY**
- Trend Setter, Natural born leader, People Obsessed.
- Excellent communicator and professional etiquette.
- Solutions Orientated mindset.
- Detail obsessed.

**Scoop Benefits**
- Flexible work Schedules
- Growth Opportunities
- Training to develop your career in retail
- Performance recognition
- Scoop Bucks Allowance
- Healthy Staff discounts

Pay: $18.00-$21.00 per hour

**Benefits**:

- Extended health care
- Store discount

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Holidays
- Weekends as needed

Work Location: In person