Customer Care Agent

20 hours ago


Woodbridge, Canada Kumon North America, Inc. Full time

**Job Summary**:
Customer Care Agents support Kumon North America's Customer Service function and its mission is to handle all responsibilities surrounding lead management. The intent is to streamline operations to align with our Customer Relationship Management (CRM). Agents bridge the gap between the customer and the Kumon brand. The role and responsibility of this person is to ensure that each touchpoint across the customer journey is engaging, efficient and effective.

**The role**:

- Kumon North America Inc. position
- Bilingual in Spanish/English required
- Remote-only (work-from-home), open to applicants in Canada
- 7.5 hours a day; between 11:30am-8pm EST as determined by management, no weekends
- This is an hourly position and is not eligible for benefits or paid vacation
- Requires work up to 40 hours except for statutory holidays (i.e., Jan 1st, Dec 25th)

**Salary range**: $23.81 - $25.66 an hour

**Core Job Responsibilities**:

- Answer calls to 1-800-ABC-MATH and Kumon Centre phones that are part of the Kumon Lead Management System (KLMS)
- Manage calls from new customers seeking information about the Kumon Program and interested in booking an appointment.
- Answer complaint calls and document
- Work closely and collaborate with all things related to the CRM (Salesforce)
- Other duties as assigned.

**Qualifications**:

- High school diploma or higher education is required.
- Bilingual in Spanish/English
- Previous Customer service experience

**Intermediate skills required**:

- Computer/technical skills
- Salesforce - experience an asset
- Microsoft Work and Excel
- Analytical skills
- Clerical/Administrative
- Communication - oral and written
- Time management and prioritization


  • Customer Care Agent

    20 hours ago


    Woodbridge, Canada Kumon North America, Inc. Full time

    **Job Summary**: Customer Care Agents support Kumon North America's Customer Service function and its mission is to handle all responsibilities surrounding lead management. The intent is to streamline operations to align with our Customer Relationship Management (CRM). Agents bridge the gap between the customer and the Kumon brand. The role and...

  • Front Desk Agent

    2 weeks ago


    Woodbridge, Canada Splitsville Entertainment - Woodbridge Full time

    Splitsville Entertainment is Canada’s premier family entertainment center! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience Are you quick on your feet? Do you have a passion for bowling, customer service and creating...

  • Mortgage Agent

    4 days ago


    Woodbridge, Canada Natasha Bridgmohan & Team Full time

    **About the Company**: The Bridg Group of Companies (TBGOC) has been in business for over 19+ years and provides exceptional consumer services in the Financial and Real Estate world. Our mission is to change lives one client at a time and to be the home of all your financial needs! Are you a seasoned Mortgage Agent who is not afraid to pick up the phone...


  • Woodbridge, Canada Sorbara Group of Companies Full time

    Sorbara is looking for a Customer Care Concierge to join our growing team! **About Sorbara Group of Companies**: The Sorbara Group of Companies is a pioneering force in Ontario’s real estate industry. Having operated commercial, industrial, office and retail properties, managed residential rentals and built high-rise and low-rise communities for several...


  • Woodbridge, Canada Upstream Works Software Full time

    **Who we are?** At Upstream Works, we are all about making life easier - for our partners, customers, and each other. Together, we build innovative solutions that make an impact - whether it is making agents more productive, improving the customer experience, or helping our team be the best version of themselves. Across the organization is an unwavering...

  • Live-in Caregiver

    2 weeks ago


    Woodbridge, Canada Thornbrook Home Care Inc. Full time

    **THORNBROOK HOMECARE** Since 1995 Thornbrook Home Care Inc. has been helping our client’s live life on their own terms with compassionate care from our dedicated caregivers. We have a unique relationship with our Caregivers that offers the opportunity to have a flexible work schedule and rewarding career! We offer opportunities for live-in care, nurses...


  • Woodbridge, Canada Culligan Quench Full time

    **About Quench** **About the Role** Reporting to the **Senior Customer Care Manager,** the **Bilingual Customer Care Representative** is responsible for delivering world-class customer service by efficiently handling customer requests, creating service orders, managing routing and dispatch, and maintaining regular communication with the Field Service team....


  • Woodbridge, Canada Roma Moulding Full time

    Hi, this is Tony Gareri, the CEO of our amazing company, **Roma Moulding**. This isn't a normal job description because we aren't a normal company. We aren't average people, we don't do average and we aren't looking for average. We're looking for people interested in challenging the status quo; people who aren't okay with just "okay." We're looking for the...


  • Woodbridge, Canada Roma Moulding Full time

    Hi, this is Tony Gareri, the CEO of our amazing company, **Roma Moulding**. This isn't a normal job description because we aren't a normal company. We aren't average people, we don't do average and we aren't looking for average. We're looking for people interested in challenging the status quo; people who aren't okay with just "okay." We're looking for the...


  • Woodbridge, Canada Young Drivers of Canada Full time

    **Job description** Young Drivers of Canada is Canada's largest driver training organization. Since 1970, over 1.3 million students have graduated from our unique Young Driver course using our exclusive Collision_free!_Approach. YD offers novice driver training, driver improvement, driver re-testing, fleet training and cognitive training. **Position...