Sales Coordinator/guest Service Agent

Sandman Hotel and Suites Regina is looking for a multitasking person to join the team as Sales Coordinator and Guest Service Agent as required. This unique individual must possess excellent organization and communication skills in customer relations. Sales Coordinators provide administrative assistance and support to sales managers.

Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and our guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

**PERKS FROM DAY 1**
- Rewards & Recognition
- Team rates from $59 per night, Family & Friends rates too
- 25% discount at our restaurants for up to 6 people
- Discounted Passes/Lift tickets at** Grouse** Mountain and** Revelstoke** Mountain Resort
- Ongoing Employee events, incentives & recognition
- Growth Opportunities
- Career Advancement starts from Within
- Dedicated Training Program
- Employee Assistance Program (EAP)
- Free mental Health Support, Legal & Financial Counselling
- Refer a friend or family and earn money

**PERKS AFTER 3 MONTHS**
- ** Group Life Insurance, Extended Health, Dental, Vision Care**

**PERKS AFTER 12 MONTHS**
- Complimentary Stays
- RRSP Matching
- Milestone Rewards
- Tuition Credit Program

**JOB REQUIREMENTS**:

- Applicants must be able to communicate information and ideas clearly. They must be able to work in a fast-paced environment and be able to handle everyday situations quickly and effectively.
- Entrepreneurial spirit is a definite asset.
- Considerable Sales & Hospitality Background
- Office Administration Background
- Excellent written, oral and presentation skills.
- Great Communication & Interpersonal Skills
- Working knowledge of Windows, MS Word, Excel & Outlook.
- Self-motivated and creative in problem solving.
- Detail orientated and be able to work within deadlines.
- Ability to maintain confidentiality and privacy.
- Building and maintaining existing relationships.
- Prepare sales proposals to clients incorporating clearly defined terms and conditions.
- Establish an effective sales call cycle for key customers, partners and contacts.
- Maintain a clear line of communication on sales commitments to Hotel/Chain Operations.
- Work to achieve agreed goals and objectives.
- 1 year of experience as a Hotel Front Desk Clerk Preferred
- Experience in all aspects of customer service and people management
- Strong working knowledge of accounting practices and principles
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
- Exceptional conflict resolution, negotiation, and objection handling skills

**DUTIES**:

- Sales and Administrative support to the Sales Team, assisting in all aspects of the sales process.
- Client file management
- In-house/off-site sales calls.
- Prepare proposals and contracts
- Responsible for over-seeing all aspects of Group contracts and Group management.
- Create and organize group files, sharing information to the different hotel departments.
- Follow up guests experience before, during and after stay.
- Maintenance of Calendar of Events and Corporate Client tracking.
- Attend industry events and trade shows.

**APPLICABLE SKILLS**:

- A minimum of two years hotel sales experience
- Diploma or Degree in Hotel/Restaurant Management would be an asset.
- Commitment to exceeding guest expectations.
- Superior written and oral communication skills.
- Excellent organizational and time management skills, with the ability to set priorities for self
- SUMMATION:_
- **ABSOLUTELY NO PHONE CALLS PLEASE**_
- Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. _**_Sandman Hotel Group_**_ takes seriously its obligations under the Human Rights Code._