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IT Customer Support Ii
3 hours ago
Your Opportunity:
Description:
As an IT Customer Support II, you will provide advanced technical support to a variety of users across AHS for information technology issues in accordance with AHS standards and practices.
- **Recovery Alberta**:N
- ** Classification**:IT Customer Support II
- ** Union**:AUPE GSS
- ** Unit and Program**:Information Technology
- ** Primary Location**:Red Deer Regional Hospital
- ** Location Details**:As Per Location
- ** Multi-Site**:Not Applicable
- ** FTE**:1.00
- ** Posting End Date**:21-OCT-2024
- ** Employee Class**:Regular Full Time
- ** Date Available**:01-NOV-2024
- ** Hours per Shift**:7.75
- ** Length of Shift in weeks**:2
- ** Shifts per cycle**:10
- ** Shift Pattern**:Days
- ** Days Off**:Saturday/Sunday
- ** Minimum Salary**:$31.13
- ** Maximum Salary**:$38.01
- ** Vehicle Requirement**:Not Applicable
**Required Qualifications**:
Completion of certificate in Computer Support or equivalent.
**Additional Required Qualifications**:
A post-secondary certification or diploma in an Information Technology related discipline required.
**Preferred Qualifications**:
Minimum of 2 years deskside experience within the last 5 years. Proven customer service skills and experience in an organization of significant size and complexity an asset. Previous experience in a healthcare environment is a definite asset. Applicants with ITIL certification will be given preference but will consider other applicable certifications in lieu of ITIL certification.
