Product Manager

**PRODUCT MANAGER**

At Krux, **Innovation Happens Together**, by being a true partner to our customers, by valuing collaboration and teamwork, and by including a diversity of industry and life experience.

We are seeking a Product Manager to join our team. Reporting to the CTO, you will be responsible for championing the product’s success by aligning customer and business needs and balancing big-picture strategy with hands-on execution. You will oversee a team that includes Business Analysts, Product owner, and UX/UI Designer, while supporting a clearly defined strategy, product vision and stakeholder alignment. You will be part of a team that is self-motivated, highly collaborative, eager to learn and be challenged, and enjoys having fun.

**Who are we?**

Krux builds innovative SAAS solutions for the mining industry. We empower our customers to make better decisions through real-time data management and analytics. Understanding our customer's needs and the ability to solve their problems is what sets us apart. Krux, founded in 2016 and headquartered in Alberta, has global reach. We support client's operations on every continent (well, except Antarctica).

**What you will do**
- Manage the product lifecycle and lead product launches, including coordination and communication with necessary internal and external stakeholders
- Define and drive product strategy to ensure it aligns with business goals, customer needs and market opportunities
- Collaborate with leadership, clients, and internal teams to identify opportunities and shape the product roadmap
- Manage, prioritize, and support the product features and requirements
- Partner with UX to ensure user needs are front and center in product planning and design
- Collaborate with cross-functional teams, including business, product, technical, customer success, and sales to ensure we continually build and enhance products that meet the needs of our customers
- Coordinate and analyze user testing and feedback loops to validate designs, prioritize enhancements, and ensure a user-centered product experience
- Directly manage a small team of direct reports including Business Analysts, Product Owner, and UX/UI Designer by overseeing, supporting and mentoring them, providing guidance, context, strategic direction and decision-making support
- Facilitate performance management of team members, providing feedback and ongoing support and development, including quarterly goal setting and regular review periods
- Build relationships with Sales and Customer Success teams to gather strategic customer insights and needs
- Provide support in a Business Analyst capacity ongoing, as needed, to ensure operational continuity
- Engage with executive leadership to align product strategy with company goals, while providing regular updates and strategic insights to ensure transparency, gain buy-in, and inform high-level decision-making
- Work closely with the technical team to understand system capabilities, provide context for requirements, and ensure feasibility and scalability of proposed solutions

**Who you are**
- A proven leader with experience managing a small team and the ability to demonstrate high emotional intelligence and interpersonal skills and influence, mentor and drive results through collaboration
- A passionate advocate for user experience, data-driven decision making, and building scalable, usable software.
- Naturally enthusiastic and curious about finding ways to work better and improve processes
- A self-starter who thrives in a fast-paced environment, proactively solves problems, understands how to prioritize workload and meet deadlines
- A team player who is always ready to help a co-worker, and works to achieve goals together

**What you bring**:

- Bachelor’s Degree (Business, Technology, Engineering, or related field) however, other combinations of education and experience will be considered
- Minimum 5 years of experience in a Product Manager role within a software or technology company
- Experience in the energy or mining sector is considered an asset
- Experience supporting or leading cross-functional teams in an Agile environment is considered an asset
- Proven ability to develop strategy, manage a roadmap, collaborate across teams, and effectively communicate recommendations to management
- Familiarity with business analysis fundamentals and working closely with BA’s and PO’s
- Experience with tools like Jira, User Pilot, Google Analytics, Figma, or similar is a plus
- Knowledge of project management principles and agile methodologies
- Excellent written and verbal communication skills - the ability to translate user needs into clear priorities
- Strong organizational skills and the ability to manage multiple priorities, and competing deadlines
- Strong attention to detail, critical thinking, and problem-solving skills.

**Work Location**:Calgary, AB (Office is located downtown)

**Work remotely**:Hybrid work schedule

**When You Work at Krux**: