Shift Manager

Overview:
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Rideau Carleton Casino can be very rewarding. This property is the premier Gaming entertainment destination of Ottawa & features the hottest slot machines. Owned & operated by Hard Rock International, this electrifying casino destination boasts three delicious restaurants.

**OUR COMMITMENT TO SERVICE**:
We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Rideau Carleton Casino; it’s a commitment to each and every one of our current & future Guests. Our team members spend their time making sure that every single one of our guests gets the rock star treatment, but the Rideau Carleton Casino family also rolls out the red carpet for our employees with competitive vacation, benefits, pension & a great work environment.

**BENEFITS & PERKS**:
We offer rockin' benefits that include Medical, Dental, Vision & Life Insurance options, generous Paid Time Off & much more

**Responsibilities**:
PRIMARY RESPONSIBILITIES
- Monitor, develop and review all policies and procedures ensuring that operational requirements are being met or enhanced.
- Maintain general awareness of gaming operation at all times and comply with all relevant policies and procedures in order to secure company assets.
- Manage Cage & Coin department employees including enforcing and ensuring adherence to policies and procedures respecting security of corporate assets, inventory of corporate assets and security of cash or tokens.
- Thorough working knowledge of the department and Internal Controls; ensures new policies and procedures follow within the guideline of current Internal Controls.
- Ensure Cage & Coin employees have the necessary tools and information to operate.
- Active involvement in employee training, performance appraisal and corrective counseling programs.
- Maintain a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction.
- Empower the correct level of authority to supervisor, leads to carry out their assigned duties.
- Overseeing staffing levels reflective of the business needs and compared to budgeted FTEs.
- Assist with compliance with all related internal and external audits.
- Maintain a clean and safe work environment. Comply with safety procedures including use of required safety equipment and identify unsafe practices or conditions.
- Other duties as assigned.
- Lives the Brand.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications:
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
- Three (3) years’ progressive cage department supervisory experience preferred.
- Bachelor’s degree in Accounting, Business, and/or equivalent preferred.
- Excellent English language skills.
- Advanced knowledge of Excel.
- The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

SKILLS
- Excellent interpersonal, oral and written communication skills.
- Meticulous, organized and accurate
- Extreme confidentiality.
- Be flexible to work varying shifts and time schedules as needed.
- Communicate effectively with all levels of employees and guests.
- Manage multiple details and tasks concurrently in a changing environment.
- Able to work effectively in a team environment.
- Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDS
- Ability to stand and sit for extended periods of time.
- Ability to walk distances.
- Ability to lift 30 to 40 lbs.
- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
- The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

The employee is expected to adhere to all company policies and to act as a role model.

Additional Details:

- Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member._
- We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act._