User Support Technician

4 days ago

Toronto, Canada ARIRA IT SOLUTIONS INC. Full time

**Work Setting**:

- Consulting firm
**Specific Skills**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
**Work Conditions and Physical Capabilities**:

- Fast-paced environment
**Ability to Supervise**:

- 1 to 2 people
**Computer and Technology Knowledge**:

- Word processing software
- MS Windows
- Internet
- JavaOS
- Networking software
- Networking security
- Servers
- Presentation software
- Programming software
- Software development
- MS Office
**Personal Suitability**:

- Initiative
- Effective interpersonal skills
- Accurate
- Team player
- Excellent oral communication
- Excellent written communication
- Client focus
- Judgement
- Organized

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