Hotel Night Auditor

6 days ago

North Vancouver, Canada Pinnacle Hotel at the Pier Full time

**Job Descriptions**

**Specific Duties and/or Job Responsibilities**:

- Provide courteous, prompt, professional and attentive guest service up to 5 Diamond Standards **at all times** whilst on the desk.
- Keeping yourself aware of procedural and/or policy changes by reviewing the log book and memo board upon shift arrival; record important and relevant items as required therein
- Cashiering duties including posting charges, handling an individual cash float, debit, credit cards and billing settlements rectifying any/all outages and/or shortages before the conclusion of your shift
- Completion **in detail** of all duties assigned on the Night Audit’s Checklist, with regards to all the negative postings, checking complimentary rooms, room rates and nightly flash report.
- Be aware of emergency procedures over the night with a minimum level of staffing.
- Answer and direct the multi-line telephone console calls in a professional and consistent manner responding to any inquiries.
- Welcome guests to the hotel upon arrival using their name when possible to do so.
- Addressing and resolving guest concerns in a timely manner escalating issues to the Guest Services Manager when you are unable to resolve. Communicate these situations to the operation team so they are aware of the situation.
- Assist the front desk with reservations, handling calls, registration and departures when need arise.
- Conduct night security patrols and ensure they are being conducted on a regular basis.
- Assist guest with luggage when necessary.
- Complete all duties in an expedient fashion as assigned by the Guest Services Manager or Hotel Management.
- Completing other duties as assigned.

Job Requirements
- Self motivated, responsible, organized and task oriented.
- Fluent in English. Proficiency of a second language would be an asset.
- Ability to work flexible hours when called upon to do so.
- Must be able to stand or sit for an 8 hour shift.
- Ability to work in a team environment.
- Must have a passion for delivering outstanding guest services.
- Must be able to lift 50 pounds.

Education & Experience
- Minimum one year working in a hotel environment in a hospitality related industry in a front office type position.
- Experience with Opera PMS is preferred but, not necessary
- College education in hospitality is preferred.

**Job Types**: Full-time, Permanent

Pay: From $22.30 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- Holidays
- Night shift
- Weekends as needed

Work Location: In person

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