Information Technology Supervisor

**Shaping the future through innovation and discovery**

With a history spanning more than seven decades, Communications & Power Industries’ thousands of products have impacted people’s lives in numerous unseen ways every day. Our highly engineered products serve as the backbone of modern-day commercial and military communications systems, aid in the treatment of cancer, assist in diagnosing medical conditions, support and protect soldiers, sailors, and pilots, empower scientific discoveries and space exploration, help ensure the safety of imported foods and materials, and much more.

CPI is headquartered in Plano, Texas and is a global manufacturer of electronic components and subsystems. We have manufacturing locations in the United States, Canada, Europe, and Asia. With a heritage of technological excellence, our team serves customers in the communications, defense, medical, industrial, and scientific markets.

**INFORMATION TECHNOLOGY SUPERVISOR**

We are seeking an Information Technology Supervisor to support our Power Electronics Division. The supervisor will provide work direction and support CPI’s workspace team and provide ongoing operational support of infrastructure services. This will include supporting new implementations while continuing to improve Service Level Agreement (SLA) performance, customer support, and process and procedure efficiency. This individual will work closely with the VP of Business Operations and the Corporate IT organization to maximize resources and improve the overall end-user experience

**YOU WILL BE ACCOUNTABLE FOR**:

- Leading department operational planning and projects; organize and prioritize allocation of IT resources.
- Enforcing, creating and maintaining standard operating procedures.
- Providing operational leadership and mentoring to team members to develop skills and maintain a cohesive and collaborative team.
- Defining, managing, and driving improvement in key performance indicators, including first-tier ticket resolution and SLA performance.
- Coordinating with the Cybersecurity team to maintain a strong security posture on end-user devices leveraging GPOs, Intune, Defender, BitLocker, and Carbon Black.
- Working with stakeholders to define business and systems requirements for new technology implementations.
- Working closely with other leaders to maximize usage of Fresh works Ticketing System, incident management, and standardized catalog tasks.
- Supporting and Resolving Incident and Service Request User Tickets

**YOU ARE THE RIGHT PERSON FOR THIS JOB IF YOU HAVE**:

- Post secondary education in computer sciences or related field with 7+ years of job-related infrastructure operations experience
- 3+ years of supervisory/management experience
- Experience working in a global IT shared service environment.
- Proficient understanding of Microsoft Access Databases
- Proficient understanding of Microsoft Excel, including Macros
- Experience with ERP systems, JDE, SQL Server, & MySQL is an asset
- Understanding of Service Level Agreements and First-Tier Resolution Rate concepts
- Experience with Fresh works, ServiceNow, Remedy or other ITSM Toolset.
- Understanding of configuration distribution systems such as GPO, MECM, SCCM and Intune
- Understanding of MFA, RSA, SSO, and Active Directory
- Understanding of Microsoft O365, EXO, SPO, and OneDrive
- Knowledge of endpoint security tools
- Available for non-business hours support for emergencies or to support major IT changes to the environment
- Excellent verbal and written communication skills
- Excellent interpersonal and skills
- Ability to travel to the US & Europe.

**SECURITY**
- Must be able to meet Canadian Controlled Goods requirements.

**WHAT WE OFFER**:
Whether you are a seasoned professional or just embarking on your career, CPI is an ideal place to expand your knowledge and expertise. We cultivate a healthy, dynamic, and team-oriented environment that empowers our employees to develop, create and deliver innovative, reliable technology solutions to power, connect, protect, and support a better tomorrow.

We offer our employees an attractive compensation package with competitive salaries and comprehensive benefits, including health and wellness programs, career development, generous retirement savings plan with company match and more

**WHO WE ARE**:
We value the unique and diverse skills, qualities, and backgrounds that each employee brings to CPI, and we respect each employee as an integral member of our growing team. CPI is committed to providing equal employment opportunities for all current and prospective employees, as well as to promoting a culture of inclusion and respect for everyone. We celebrate the innovation that diversity creates in the work environment, and we recognize that each employee brings their own unique capabilities, experiences, and perspectives to the organization. It is this variety that adds value to our teams, as well as to our stakeholders. We welcome and encou