Associate

**Associate**

**Location**:This position will be based out of our Toronto office.

**Our organization**:
Founded in 2017, Wellington-Altus Financial (Wellington-Altus) is the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., Independent Advisor Solutions Inc., and Wellington-Altus Private Wealth Inc.—the top-rated* investment dealer in Canada and one of Canada’s Best Managed Companies. With nearly $40 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors and portfolio managers and their high-net-worth clients.
- _Investment Executive 2025 Brokerage Report Card._

**The Team**:
At Banwell Private Wealth, we have been helping high-net-worth Canadian families, business owners, and corporate clients build and preserve their wealth for over 25 years. We have established a reputation as a wealth management partner that provides an exceptional and continuously enhanced client experience. At the heart of our approach is a fundamental commitment to provide integrated goals-based advice and timely tax minimization strategies, while always going the extra mile and making it enjoyable to work with us.

**The opportunity**:
Reporting to the Senior Wealth Advisor, Portfolio Manager & the Senior Investment Advisor, the Associate will participate in a broad range of administrative and operational projects and tasks to support the efficient and successful operations of the team.

As a key member of the Banwell Private Wealth Team, the Associate plays an integral role in managing client relationships and delivering superior customer service to Banwell Private Wealth’s high and ultra-high-net-worth clients. The Associate will act as a resource person for Advisors on the team, and will do so by completing administrative tasks, reporting, and account-related activities for the team.

**Key responsibilities include**:

- Client Service Support
- Assist licensed professionals in managing client relationships by responding to inquiries, scheduling appointments, and maintaining client records.
- Serve as a point of contact for clients and ensure their needs are addressed promptly and effectively.
- Act as a liaison between clients and licensed professionals, conveying messages and coordinating follow-up actions.
- Administrative and Operational Support
- Act as a general administrative and operational resource for Associates and Advisors (ex: printing statements, tax slips).
- Complete a variety of administrative tasks related to account management such as preparing Docusign information.
- Prepare daily reports for the Investment Associates and Investment Advisors.
- Provide information, where requested and approved by an Associate or Advisor, on the status of a client’s account and provide account balances, quotes and other marketing information.
- Maintain client files, ensuring that all documentation and notes are compliant with industry regulations.
- Perform general administrative tasks (ex: prepare letters, client communication pieces, etc.).
- Proactively stay informed and up to date regarding Company policies and procedures and compliance updates.
- A college diploma or bachelor’s degree in business administration, accounting, finance (or related field), or equivalent work experience.
- 1 Experience in a customer/client-service facing role.
- Equivalent combination of education and experience may be considered.
- Experience in wealth management or other regulated industry is a strong asset.
- Interested in the completion of the Canadian Securities Course (CSC) and the Conduct and Practices Handbook Course (CPH) is considered an asset.
- Proficiency with the MSOffice suite, including Word, Excel, PowerPoint, Teams, and Outlook.
- Proficiency with spreadsheets, graphing and charting.
- Demonstrate a high level of accountability, reliability, adaptability, and innovation in accomplishing day to day work and long-term goals.
- Commitment to ethical conduct and integrity in all client interactions.
- Excellent attitude and commitment to providing extraordinary service.
- Exemplary interpersonal and influencing skills; an ability to communicate effectively and work collaboratively, across multiple mediums (in-person, over the phone, and virtually).
- Excellent problem-solving skills.
- Strong organizational skills.
- A high tolerance for ambiguity; highly adaptive and able to manage a large volume of competing priorities.
- Strong critical thinking and written and verbal communication skills.
- An ability to maintain the highest levels of confidentiality.

**Conditions of employment**:

- Must be legally eligible to work in Canada.
- A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment.

**To apply**: