Service Supervisor

**Position: Service Supervisor (1 Full Time Permanent Vacancy)**
**Location: Midland, ON**
**Closing Date: March 16, 2025**

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The Supervisor is responsible for leading a team that delivers services in a culturally intelligent and wholistic manner that fosters collaborative relationships resulting in empowerment and the overall well-being for children, youth, and families. Through the monitoring of services being provided and effective supervision of staff, the Supervisor ensures that standards are met in accordance with the Child and Family Services Act and other pertinent legislation, Ministry standards and guidelines and the Agency’s policies, procedures, and best practices, as well as all regional protocols.

**RESPONSIBILITIES**:
**Case management**:

- Assesses and assigns referrals in accordance with the needs of the children, youth, and families.
- Advises staff regarding casework planning, the provision of supports and resources, clinical assessments, etc., regarding the individual needs of each child, youth, and family.
- Reviews and critically assesses information and makes decisions regarding court recommendations, admission / discharge of children from care, children being brought to a place of safety, etc.
- Reviews progress and outcomes, consults with staff on a regular basis to ensure service users are supported to assess the effectiveness of services provided.
- Recommends changes to service delivery as required and ensures the effective implementation of same, and other duties as assigned.

**Management**:

- Evaluates the effectiveness and quality of services provided, identifies gaps in service, participates in the development of the Agency’s Services service plans, budget submissions, goals and objectives, and policies and procedures through participation on the Agency’s committees and task forces and direct input to senior management as required.
- Facilitates a positive onboarding experience of new staff by way of orientation, mentorship, regular support, development, and feedback.
- Evaluates performance, in consultation with individual staff, on a quarterly basis in relation to their job description, demonstration of our values, delivery of our service model and mutually agreed upon goals, and other duties as assigned

**Admin**:

- Ensures that case plans, recordings, and additional documentation are accurate and complete, and in accordance with legislative requirements, Ministry standards and guidelines, and the Agency’s Services directives, policies, and procedures.
- Reviews, signs, and approves all requests for financial expenditures within established Agency limits and clears all other major expenditures with the Senior Manager as required, and other duties as assigned.

**POSITION REQUIREMENTS**:
**Education and Experience**:

- Master’s Degree in Social Work from a University of recognized standing combined with a minimum of three years’ experience in social work within the field of child welfare; or
- Bachelor’s Degree in Social Work from a University of recognized standing combined with a minimum of five years’ experience in social work within the field of child welfare; or
- BSW equivalency; or
- An equivalent combination of formal education, experience, and training
- Experience working within Child Welfare and/or Indigenous Child-Wellbeing setting would be considered an asset.

**Availability**:
Our hours of operation are Monday to Friday, 8:30am to 4:30pm. While the Agency actively encourages a healthy work life balance, it’s important to recognize that our children, youth and families regularly require services outside of the Agency’s operating hours. Therefore, our service workers and supervisors will find themselves frequently working evenings, weekends and holidays. In this role, you **_must_** have flexibility in your work schedule.

**To Apply**:

- Resume (include 3 supervisory work-related references)
- Incomplete Applications will not be considered.
- Only those selected will be contacted for an interview.
- As an Indigenous Child Wellbeing Agency, we give priority to applicants who identify as First Nations, Inuit, Métis, and those with close affiliations.

**About Dnaagdawenmag Binnoojiiyag Child & Family Services**:
Dnaagdawenmag Binnoojiiyag (Nog-dah-wen-mawg) (Bin-ooh-zhee-yug) Dnaagdawenmag Binnoojiiyag Child & Family Services is a multi-service Indigenous Child Well-Being Agency. We provide a stable foundation for children, youth, and families, through wraparound services that are culturally based and family-focused. We seek to support our families in the way they deserve, with care and authenticity, and by recognizing and respecting spirit. We form a wholistic, inclusive, and nonjudgmental circle of care. We seek to honour and support those we serve, with a constant commitment to growing our base of knowledge and expertise.We are an agency that delivers culturally-intelligent services to our partner First Nation communities in Ontario. With our team