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Load Control Clerk

3 weeks ago

Mississauga, Canada CLS Catering Services Ltd. Full time

**Load Control Clerk (Contract)**
- Join the CLS Catering Services Team CLS Catering Services Ltd. is a joint venture of LSG Sky Chefs and Cathay Pacific Airways Ltd., a leader in airline catering and a provider of integrated services solutions. These include catering, buy-on-board, in-flight equipment logistics, consulting and lounge services. The company’s extensive know-how in culinary excellence and logistics has led to its’ successful entry in adjacent markets, such as train services and retail. LSG Sky Chefs produced 244 million meals at 140 locations in 40 countries. CLS operates from Vancouver, Calgary and Toronto airports and has been an industry leader in Canada for over 20 years. _

**Position Overview**:Reporting to the Operations Supervisor, the Load Control Clerk is responsible to ensure all Customer communication regarding passenger loads/requirements are cascaded throughout the facility to the appropriate department/personnel.
- Populate/update MPS data as required.
- Create Daily Load Control sheet and populate with 48hr, 24hr, 6hr and Final meal counts
- Update Load Control sheet and advise all departments of any increases/changes received from the Customer.
- Produce all Airline Galley tags for trolley’s, ovens and containers for all functional areas.
- Ensure all billing details 100% accurate for each flight by meeting with CSR accountable for flight post departure, signing invoice and forward same to billing department.
- Answer phones and direct communication of Customer inquiries and employee “call ins” to appropriate personnel.
- Utilize two way radios to communicate with Supervisors and CSR’s pertinent information
- Inform operations supervisors of all irregular operations (flight delays and menu changes etc.)
- Other duties as assigned by Operations Supervisors.

**Qualifications/Experience**:

- Ability to work effectively in a team environment
- Must be self-motivated and a high energy individual
- A solid working knowledge of Microsoft Word, Outlook and Excel
- Excellent customer relations skills
- 1-2 years phone etiquette experience
- Airline experience as an asset
- Ability to read and write in English
- Effective problem solving skills
- Able to multi-task and work in a fast paced environment
- Detail orientated

**Job Types**: Full-time, Fixed term contract

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- dispatching: 1 year (preferred)

Licence/Certification:

- Canadian Citizen or Work Permit (required)