Support Technician

1 week ago

Antigonish, Canada Robotnik.com Full time

**SUPPORT TECHNICIAN - TIER I/TIER II**

The Support Technician (ST) will provide remote and/or on-site technical support to end users in a desktop, server and infrastructure environment. Accountabilities include support, installation, design, or testing of client PC/Server hardware and software with the ability to assist with network deployments, as required.

If you are a self-starter who thrives under pressure and has a strong ability to multi-task and handle changing priorities in a fast-paced environment, then we want to hear from you

**So that you know what to expect on any given day, you'll be doing one or all of these things**:

- Providing remote IT support to clients by using remote management software like TeamViewer, Autotask RMM; within response rate time of 3 hours.
- Troubleshooting H/W and S/W problems associated with, but not exclusive to, network connectivity, printers, scanners, laptops, mobiles, VOIP phones, IP camera, VPN, port forwarding,
- Windows servers, Terminal server, Azure servers, Hybrid O365/AD on-prem server deployments, Exchange server and Exchange online.
- Emergency onsite calls.
- Documenting error solutions with clarity and precise attention to detail because you not just solving issues for one person, your solving them for everyone who runs into the same issue.
- Administering server preventative maintenance program.
- Maintaining, monitoring and installing security software.
- Attending company and client meetings as required.
- Performing any other duties as assigned.

**The qualifications or skills we would like you to bring to the position include**:

- Excellent diagnostic, problem solving, verbal and written communication skills while looking to positively impact client interaction with exceptional customer service.
- Outstanding organizational and time management skills.
- Intermediate working knowledge of:

- Office 365 Admin.
- Syncing Azure AD.
- Windows server software.
- Internet services, and small business networking.
- Data backup and disaster recovery.
- Ability to configure and build hardware including servers.
- A+ (or other applicable) Certification..
- Exam MS-100: Microsoft 365 Identity and Services (within six months).
- Exam MS-101: Microsoft 365 Mobility and Security (within six months).
- Mobile Telephone.
- Own a vehicle with Class 7 insurance (or the ability to secure the necessary insurance) for business purposes.
- Class 5 driver’s license.

The above statements reflect the general details considered necessary to describe functions of the job and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

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