Practice Manager

**SmileMakers Orthodontists** is excited to add a **Practice Manager** to our team.

We are seeking a Practice Manager with a least four years of managerial experience who will lead a high-performing team of 20+ people. In this dynamic role you will support the people and culture, as well as operational needs of a fast-paced clinic in order to ensure optimal practice performance with the overall goal of enhancing the patient experience.

Suitable applicants who are looking for a long-term opportunity with SmileMakers Orthodontists are encouraged to apply.

**What you will be doing - key responsibilities**:

- Attract and develop strong team members who remain up to date on new techniques and trends in their profession
- Ensure exceptional patient care and promptly resolving patient inquiries as they arise
- Support with all aspects of practice operations (e.g., scheduling, patient correspondence, third party services, etc.)
- Manage team member timesheet tracking and ensure team members are paid properly
- Support practice performance and partner with our doctors and functional support teams to help identify opportunities that deliver optimal performance and operational excellence
- Maintain effective communication with the doctors and employees to foster an inclusive and team-based environment
- Ensure compliance with all health standards in line with regulatory bodies and internal policies
- Support with marketing initiatives to increase new patient growth
- Perform financial tasks, such as entering contacts in our system, working with patients to establish payment arrangements, managing patient financial accounts that are overdue, and generating financial reports
- Provide back-up support to our Treatment Coordinator when necessary, which includes facilitating patient consultations during new patient exam appointments and educating patients about the benefits of orthodontic treatment

**About you**:

- Have exceptional interpersonal skills and is someone who motivates and bring out the best in others
- Have strong business acumen and are a self-starter who is passionate about delivering positive customer experiences
- Enjoy problem-solving and troubleshooting and can multi-task and prioritize appropriately in a busy environment
- Are detail-oriented and able to work both strategically and tactically
- Possess a strong aptitude for change management
- Have alignment with our vision, mission, and values, which guide how we work

**What you bring - qualifications**:

- A Bachelor’s degree or college diploma in retail, business, office administration, or related field
- Previous managerial experience leading a team
- Passionate about coaching and mentoring others
- Five or more years of experience in a dental/healthcare environment an asset
- At least one year of bookkeeping and/accounts receivable/accounts payable experience
- Strong aptitude for change management

**What you will benefit from**:

- Being part of a collaborative and engaging team that prioritizes employee development
- Partnering with and learning from an experienced network of professionals
- A competitive total rewards package with an employee benefits program that includes a comprehensive medical and vision benefits, paramedical coverage, and an employee and family assistance program

**How to Apply**:
We thank all applicants, though only those selected for an interview will be contacted.

BIZ

**Benefits**:

- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Thunder Bay, ON: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- managerial, including leading a team: 4 years (preferred)
- medical/dental: 4 years (preferred)
- bookkeeping: 1 year (preferred)

Work Location: One location