Assistant Housekeeping Manager

Summary

**find your place at park hyatt toronto**:Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun.** **At Hyatt, diversity, equity and inclusion are at the core of our purpose, _to care for people, so they can be their best._

Be part of the team bringing in a new era of a Toronto legacy hotel. Recently renovated with striking architecture, art and bespoke culinary experiences, Park Hyatt Toronto offers sophisticated, approachable luxury with distinct character highlighting our Yorkville location.

**WHAT ARE THE ADDITIONAL BENEFITS of WORKING AT THE park hyatt toronto?**
- Complimentary meal during shift
- Paid medical days
- Employer RRSP Matching Contributions
- Complimentary hotel nights and discounts at Hyatt properties around the world
- Extended Health and Dental medical benefits for you and your dependents 30 days after joining
- Tuition reimbursement program

**About the Role - Assistant Housekeeping Manager**

You will provide leadership to the Housekeeping department to maximize the operations and ensure that guests have an exceptional stay. The Assistant Manager will act in the place of the Manager to ensure smooth daily operations of the team.
- Inspect and check the work assigned to employees to ensure cleanliness, sanitation and orderliness of assigned areas
- Ensure that daily suite inspections and progress reports are completed accurately
- Responsible for the recruitment, selection, training completion of new Housekeeping employees and coaching of current employees to perform their duties
- Responsible for supervision and discipline of all Housekeeping employees in order to maintain the desired level of cleanliness, guest service and teamwork
- Hold regular meetings with Housekeeping employees in order to keep them informed of new projects, programs, developments and standard updates
- Ensure that there is an adequate level of supplies and material at all times including monitoring of par inventory levels, conducting monthly inventory checks and following proper procedures in ordering supplies as per hotel policy
- Work with Front Desk and Maintenance Departments regarding the status of rooms ensuring that guest requirements are met according to Hotel policy
- Coordinate with the laundry company to ensure smooth operations of linen deliveries
- Ensure adherence to Hotel policy regarding the safety and security of the suites and keys
- Ensure adherence to the hotel’s Privacy policy
- Ensure that the daily inspection of suites, Employee Break Room areas and other public areas are conducted daily as per standards set by Hotel management
- Evaluate safe work practices of all team members including safe storage and effective use of cleaning materials and equipment as directed by manufacturers on their Materials Safety Data Sheets (MSDS)
- Ensure the correct handling of lost guest property as per the hotel’s set procedure on Lost & Found.
- Carry out opening and closing procedures as detailed in the standards & procedures while ensuring accurate completion of any reports
- Attend all required meetings and contribute new ideas to the overall success of the hotel operation
- Ensure standards of punctuality, uniform presentation and personal hygiene are maintained as required by Hotel policy
- Work and communicate in a professional and ethical manner with colleagues assisting where necessary to develop team spirit and to achieve standards of work and guest care expectations
- Ensure all team members are trained on appropriate actions to be taken in the event of an emergency
- Ensure all guest comments and complaints are acted upon in accordance with Hotel policy
- Ensure all tasks are carry-out effectively by every Housekeeping employee to ensure hotels standards and deadlines are met
- Ensure Hotel’s brand standards are maintained
- Prepare work schedules to ensure all jobs are covered in assigned areas
- Prepare accurate department payroll and submission to Accounting Department in a timely manner
- Schedule special projects including seasonal cleaning of all suites
- Respond appropriately and in a timely manner to every guest and employee request or concern
- Respond appropriately and in a timely manner to any supplier and hotel partner inquiries
- Ensure purchasing and labour remains within budget constraints
- Create, develop or update procedures to ensure the efficient working environment
- Ensure that team members report all repairs to the Maintenance Department
- Lead the team during Daily Huddle.
- Actively participate and contribute to all activities related to the brand service culture and hotel Management culture
- Work in coordination with the other Department Heads
- Ensure open and effective communication with the team is in place at all times
- Responsible for presenting a professional demeanour at all times, setting an example of leaders