Territory Service Manager
2 weeks ago
Mississauga, Canada
- Field Service
- 3844
**Job Description**:
**Overview**
Directs all branch service personnel. Responsible for all service operations within assigned branch, and maintaining all branch quality to corporate standards. Works within established policies, procedures, practices, and regulations. Responsible for operational performance of all service partners in assigned territory.
Position can be based at GNB/Stryten Mississauga, Ontario location or anywhere in the Greater Toronto Area (GTA).
**Responsibilities**
To perform this job successfully an individual must be able to perform each duty satisfactorily. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Maintain good working relationships with lift truck dealers and assigned service partners.
- Manage Service Department to ensure service calls are dispatched and closed with contractual service level agreements, keep customers informed of the status of repair work.
- Ensure all hazardous materials are handled, transported, stored, and disposed of per DOT and EPA regulations.
- Monitor expense items to ensure mínimal expenditure.
- Achieve service targets as assigned.
- Provide technical assistance to foster increased sales. Provide technical support to all branches and service providers in assigned territory.
- Train technicians in the performance of all facets of repair work per company guidelines.
- Partner with sales teams to help generate additional product and service sales.
**Qualifications**
- Education, Experience, Certifications:
- High school diploma, general education degree (GED), Bachelor’s Degree preferred; or three to five years related experience and/or training particularly in a management capacity; or equivalent combination of education and experience.
- 3-5 years of experience supervising other technicians / personnel.
- Minimum of 3-5 years of service management experience.
- Competencies, Skills, Knowledge:
- Critical thinking and good troubleshooting technique.
- Good organization/administrative and time management skills.
- Ability to train techs on skills and knowledge required.
- Ability to communicate with multiple levels of customer/dealers/management on business related issues.
- Knowledge in spreadsheets (Excel) and work processing (Microsoft Word).
- Strong technical aptitude.
- Work Environment:
- Onsite with Service Technicians - frequent travel within assigned territory.
**EEO**
Stryten Energy is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
**About Our Company**
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