Assistant General Manager

2 weeks ago

Welland, Canada True North Cannabis Company Full time

**About Company**:
True North Cannabis Co. is an emerging Cannabis retailer that believes in providing our clients with high-end, affordable cannabis and cannabis accessories across Ontario.

**About Position**:
Reporting to the General Manager, Assistant Manager is responsible for managing the human, physical and financial resources of the store and ensuring the store objectives are achieved.

**Tasks and Responsibilities**:

- Review and update product displays to ensure the customer experience reflects available product and sales priorities
- Maintain an efficient standardized back of house lay-out to maximize filling efficiency, ease of re-stocking, ease of inventory counting, and control of shrink
- Ensures that backroom inventory management are to standard at all times
- Ensure the exterior of the store, and customer entrance area are clean and presented as new every day
- Performs other duties as assigned
- Proactively engages customers with increased focus during peak traffic times
- Ensures that exceptional customer service is provided beyond expectation
- Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines
- Answers inquiries and resolve customer complaints according to guidelines
- Demonstrates product knowledge and familiarity with the location of products throughout the store
- Empowers employees to ensure customer satisfaction
- Maintain control of store inventory file in POS system
- Ensure POS transactions and end of day cash reconciliation is accurate and follow-up and any discrepancies

**Qualifications**:

- Minimum of 3 years work experience in a supervisory/management role
- Must be able to successfully pass a criminal background check
- Strong verbal and written communication skills
- Superior interpersonal and coaching skills
- Post-secondary education in Business Accounting courses or equivalent will be considered an asset
- Support all Corporate programs within the business
- Proven ability to lead a team of 5+ team members
- Prior work experience in a regulated environment is a definite asset (LCBO, Tobacco, Gaming)
- Knowledge of and experience working with the Cannabis industry would be considered an asset
- Desire and ability to develop a positive in-depth understanding of cannabis
- Must be enthusiastic, friendly, optimistic, outgoing, and a team player
- Proficiency in Microsoft Office Suite (Word, Excel)
- Ability to analyze data to make decisions
- Must have excellent attendance and professionalism
- Detail-oriented and able to handle cash, and operate a POS register
- Strong organizational, communication, time management, and problem-solving skills
- Available to work rotating shifts including days, evenings, weekdays, weekends, and some holidays
- Valid CanSell certification

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